Middle East Africa Service Delivery Lead

About Haleon:

Hello. We're Haleon. A new world-leading consumer company. Shaped by all of us. Together, we're improving everyday health for millions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep human understanding and trusted science. What's more, we're achieving it in a company that we're building together. In an environment that we're co-creating. And a culture that's uniquely ours. Care to join us. It isn't a question.

Job Purpose:

The Service Delivery Lead - P2P is responsible for leading and optimizing end-to-end Procure-to-Pay operations across the MEA region. The role drives operational excellence through analytics, performance assessments, and continuous improvement. The SDL ensures service delivery meets business expectations, compliance standards, and supports strategic procurement and finance goals.

Key Responsibilities:

MEA Region P2P Oversight:

Manage P2P service delivery across the assigned region, ensuring consistency, quality, and adherence to global standards.

Operational Excellence & Governance:

Oversee purchase requisitioning, PO creation, goods receipt, invoice processing, and payments to ensure timely and accurate transactions.

Analytics & Reporting:

Develop and maintain dashboards to monitor key P2P KPIs (POT% ages, PO compliance, invoicing issues, BI dashboard development, long standing balances etc.). Use insights to drive data-informed decisions.

Performance Assessment:

Conduct monthly/quarterly service reviews, identify performance gaps, and drive targeted improvement plans.

Stakeholder Collaboration:

Act as the primary point of contact for regional business, procurement, and finance stakeholders to resolve issues and align on process enhancements. Manage key stakeholders including market FDs

Compliance & Controls:

Ensure regional compliance with internal policies, ICFW controls, and audit requirements. Lead remediation efforts where needed.

Continuous Improvement / Project management:

Identify automation opportunities and lead process improvement initiatives in collaboration with global tech teams, GPOs and technology partners.

Skills and Competencies:

Essential

• 7-8 years finance operations experience are preferred

• Proficient in Microsoft Office

• Supervisor/Manager experience is required and a strong team player

• Knowledge of accounting treatment and basic taxation

• Good understanding of controls and compliance requirements

• Ability to effectively manage time and resources against agreed deadlines for AP activities

• Strong stakeholder management

Preferred

• MBA/ACCA/ICMA qualification.

• SAP ERP experience is preferred.

• Strong systems and analytical skills.

• Highly organized with the ability to complete multi-tasks in a timely manner, with high attention to detail.

Please save a copy of the job description, as this may be helpful to refer to once the advert closes.

Why Join Us?

The future of everyday health is changing. And we're the people changing it. In front of us is an incredible opportunity to go beyond what any of us have done before. And make everyday health more achievable, more inclusive and more sustainable. For more and more people.

So join us, as we build one of the world's leading consumer companies. Join us to innovate our category-leading brands. To better understand people's everyday health needs. To tackle the biggest barriers that stand in their way. To change individual and societal behavior.

In our efforts to further tackle barriers that may be standing in our way, we have implemented what we call a Hybrid Working model, known as Home office. Home office in the country of employment is permitted for all employees whose position allows it. The employee and the manager agree on the circumstances in which working from the office is required and in which the employee can work remotely or specific local arrangements. This helps us with ensuring that we maintain a healthy work-life balance, and give our best to our people.

Join us to work with colleagues who share your restless energy. To explore your interests. To stretch yourself to do the best work of your career. And join us, as together we build a working experience that encourages us all to lead happier, healthier, more productive lives.

The way we see it, every day is an opportunity for better. And we're going all in to realize it.

Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.

Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Accommodation Requests

If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific accommodations you are requesting. We'll provide all reasonable accommodations to support you throughout the recruitment process and treat all information you provide us in confidence.

• Market Competitive Salary (Based on Experience)
• Market Competitive Salary (Based on Experience)