Customer Support Representative

2 days ago

Karachi, Sindh, Pakistan Stepmov Full time
Customer Support Representative

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As a Customer Support Representative, you'll be the first point of contact for our customers, helping them with order updates, tracking, returns, and other inquiries. Your experience with Shopify will enable you to efficiently manage orders, resolve issues, and ensure a seamless customer journey.

  1. Respond promptly to customer inquiries via email, chat, or phone.
  2. Manage, update, and track orders through Shopify.
  3. Handle order issues, including cancellations, returns, and exchanges.
  4. Collaborate with logistics and fulfillment teams to ensure timely deliveries.
  5. Provide empathetic, clear, and solution-oriented support.
  6. Maintain accurate records of customer interactions and transactions.
  7. 1+ years of experience in a customer support role.
  8. Hands-on experience with Shopify order management is required.
  9. Excellent written and verbal communication skills.
  10. Strong problem-solving skills and a customer-first mindset.
  11. Ability to multitask and stay organized in a fast-paced environment.
  12. Familiarity with support tools like Gorgias, Zendesk, or similar is a plus.

Send your resume and a brief note about your experience with Shopify to career@stepmov.com or apply directly via LinkedIn.

Let's build exceptional customer experiences — together

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