Customer Care Executive

4 weeks ago


Rawalpindi Cantonment, Pakistan Laxycone pvt ltd Full time

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Salary: 37K PKR - 45K PKR + performance-based incentives

Job Type: Full-Time

Experience: Fresher to 1 year

  • Medical Insurance
  • Monthly Bonuses
About the Job:

We are looking for a Customer Support Representative passionate about helping people and providing top-notch service. As the first point of contact for our customers, you will play a key role in ensuring a positive and professional experience.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, or live chat promptly and professionally
  • Resolve customer complaints, provide appropriate solutions, and follow up to ensure resolution
  • Maintain accurate records of customer interactions using our CRM system
  • Collaborate with internal teams to address complex or unresolved issues
  • Provide product and service information to customers
  • Meet performance targets such as response time, resolution rate, and customer satisfaction
  • Escalate issues as necessary to relevant departments
  • Participate in training sessions and team meetings

Send your CV to hr@laxycone.com.pk

Seniority Level
  • Entry level
Employment Type
  • Full-time
  • IT Services and IT Consulting

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