QA Manager

1 day ago

Karachi, Sindh, Pakistan Contour Software Full time
About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started

The Division

At CSIPay, a Jonas company, we are dedicated to empowering Constellation's six operating groups in the USA and Canada with seamless payment processing solutions. Our goal is to give you greater control over your revenue, enhance your market potential, and improve customer satisfaction, fostering success for all within the Constellation family.

The Position

We are seeking a dynamic and experienced QA Manager to lead our growing Quality Assurance team. This individual will be responsible for managing the QA team, with a focus on both technical delivery and team development. This is a key leadership role that requires strong QA expertise and effective people management skills.

The selected individual will be based at the Contour Software - Karachi office, working as an extension of the division-based R&D team.

Key Responsibilities
  • Lead the QA team working on division projects and releases.
  • Define and implement QA strategies, test plans/cases, and processes to ensure product quality.
  • Oversee and contribute to both manual and automated testing efforts in alignment with project goals and timelines.
  • Collaborate with development, product, and project management teams to ensure seamless QA integration.
  • Review pull requests (PRs) from the test automation codebase and provide feedback to ensure consistency, maintainability, and adherence to established standards.
  • Define, Implement and enforce best practices and coding standards for test case implementation within the automation framework.
  • Monitor and report on QA metrics, risks, and test results.
  • Support talent development through coaching, mentoring, and knowledge sharing within the QA team.
  • Foster a culture of quality, accountability, and continuous improvement.

Qualifications
  • Bachelor's degree in computer science, Information Technology, or related field, or equivalent practical experience.
  • 7+ years of experience in Quality Assurance, including 2+ years in a management or lead role
  • Proven experience in both manual and automated testing environments.
  • Strong communication skills to articulate technical concepts effectively.
  • Excellent problem-solving and analytical skills with strong attention to detail.

Technical Skills
  • Strong ability to contribute to and review test automation code as needed, ensuring high standards of quality and alignment with best practices
  • Hands-on expertise in tools/technologies/environments:
    • API automation using RestAssured, Postman.
    • UI automation using Selenium/Playwright and related frameworks.
    • BDD frameworks like Cucumber using Java and Gherkin syntax.
    • Test planning, test case design, and defect management.
    • SQL for data validation and backend testing.
    • Familiarity with:
      • Agile/Scrum methodologies,
      • Version control systems like Git,
      • CI tools like Jenkins and general CI/CD best practices.
      Leadership & Interpersonal Skills
      • Strong leadership and team management capabilities.
      • Excellent interpersonal and stakeholder management skills.
      • Ability to lead with empathy, foster team engagement.
      • Demonstrated ability to manage cross-functional teams and complex projects.

      Exciting Benefits We Offer
      • Market-leading Salary
      • Medical Coverage – Self & Dependents
      • Parents Medical Coverage
      • Provident Fund
      • Employee Performance-based bonuses
      • Home Internet Subsidy
      • Conveyance Allowance
      • Profit Sharing Plan [Tenured Employees Only]
      • Life Benefit
      • Child Care Facility
      • Company Provided Lunch/Dinner
      • Professional Development Budget
      • Recreational area for in-house games
      • Sporadic On-shore training opportunities
      • Friendly work environment
      • Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We're committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we've adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
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