Web Platform Manager

The Manager for Web Platform Management sits within the Card Design and Innovations function and is part of the CEMEA Marketing department.
Its purpose is to protect the Visa brand, to maintain the brand promise of global acceptance, ensuring that all cards issued in the CEMEA region will be accepted, whilst strengthening Brand Equity. This is an agile, highly visible function that works closely with internal and external parties to address the varied card design needs of our clients.

An ideal candidate is someone with a passion for design thinking and a human-centered approach to design, detail-oriented, proven project management skills, appetite to learn and a desire to have fun. He or she will be well versed in project management and tracking tools, with an ability to multi-task and support a dynamic work environment.
The primary role of the position is to support the Visa Cards Studio web platform management, improve platform performance through optimization of process, content, and functionality, and coordinate implementation work with the team of developers. Additionally, this role acts as a project manager and helps to facilitate the forecasting and reporting for card design business.

In this important role you'll need strong organizational practices and communication skills, the ability to work cross-functionally, and a desire to consistently exceed client expectations. If your professional experience and career aspirations align with this opportunity, we'd love to talk to you.

• Manage the daily operations of the Visa Cards Studio web platform, coordinating building and deployment of new content with cross-functional teams.
• Develop and recommend platform functionality enhancements based on stakeholders' needs.
• Perform testing of platform features, optimizing content to improve consumer journey across the platform.
• Maintain automation tools and frameworks. Identify, record, and document thoroughly the issues and track bugs with the developers' team.
• Assist with monthly client billing cycles and reporting.
• Provide support to the Card Design team in resolving card design and card innovation queries and issues raised by internal and external stakeholders, ensuring exceptions are quickly escalated as necessary.

Key Competencies and Working Relationships

• Teamwork and collaboration – works with others across the organization to maximize group effectiveness, achieve optimum performance, and minimize duplication of effort.
• Interpersonal effectiveness – interacts effectively and respectfully with others in the workplace.
• Client focused – focuses efforts on cultivating client relationships and managing client expectations to achieve business objectives.
• Business Acumen – demonstrates a strong business focus and understanding of Visa and banking industry business environment.
• Works with Visa Country Sales, Product, Brand Marketing, Operating Regulation, Legal, and Licensing teams.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

• Bachelor's degree or experience within the payment cards industry (ideal).
• Strong verbal and written communication skills in English and, ideally, other CEMEA regional languages.
• Well organized, attention to detail, and the ability to multi-task.
• Collaborative team player with strong problem-solving and creative thinking skills.
• Ability to organize and prioritize tasks.
• Ability to translate challenges into solutions, ideas, and opportunities.
• Proven success in a fast-paced, high-output environment.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.