Customer Service Specialist

5 days ago


Lahore, Punjab, Pakistan CONTINENTAL CAR HIRE LIMITED Full time

AffinityVibez is a premier business management consultancy with a strong presence in Pakistan. Over the years, we have evolved from a specialized team into a well-established organization. We collaborate with businesses of all sizes and across diverse industries, assisting them in identifying and solving challenges, developing and implementing strategic initiatives, and making data-driven decisions.

Job Duties & Responsibilities:
  1. Deliver exceptional customer service and technical support to clients through phone, email, and live chat channels.
  2. Address customer inquiries and resolve issues in an efficient and timely manner.
  3. Troubleshoot and resolve technical problems related to the services offered.
  4. Escalate complex issues to the appropriate department or team member for further resolution.
  5. Maintain accurate documentation and track customer interactions in compliance with company policies.
  6. Collect customer feedback and contribute recommendations for enhancing products and services.
  7. Participate in continuous training and development programs to stay updated on new products and services.
  8. Collaborate with cross-functional teams to ensure a seamless and integrated customer experience.
  9. Consistently meet or exceed customer satisfaction targets and performance metrics.
Job Details:
  • Type: Full-time
  • Seniority level: Entry level
  • Industries: Claims Adjusting, Actuarial Services
Additional Information:

Referrals increase your chances of interviewing at CONTINENTAL CAR HIRE LIMITED by 2x.

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Lahore District, Punjab, Pakistan — 1 day ago

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