
Customer Service Specialist
5 days ago
AffinityVibez is a premier business management consultancy with a strong presence in Pakistan. Over the years, we have evolved from a specialized team into a well-established organization. We collaborate with businesses of all sizes and across diverse industries, assisting them in identifying and solving challenges, developing and implementing strategic initiatives, and making data-driven decisions.
Job Duties & Responsibilities:- Deliver exceptional customer service and technical support to clients through phone, email, and live chat channels.
- Address customer inquiries and resolve issues in an efficient and timely manner.
- Troubleshoot and resolve technical problems related to the services offered.
- Escalate complex issues to the appropriate department or team member for further resolution.
- Maintain accurate documentation and track customer interactions in compliance with company policies.
- Collect customer feedback and contribute recommendations for enhancing products and services.
- Participate in continuous training and development programs to stay updated on new products and services.
- Collaborate with cross-functional teams to ensure a seamless and integrated customer experience.
- Consistently meet or exceed customer satisfaction targets and performance metrics.
- Type: Full-time
- Seniority level: Entry level
- Industries: Claims Adjusting, Actuarial Services
Referrals increase your chances of interviewing at CONTINENTAL CAR HIRE LIMITED by 2x.
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