Social Media Coordinator

5 days ago


Lahore, Punjab, Pakistan ibex Full time

ibex. is looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Social Media Coordinator within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.

Job Description
  1. Oversee social media accounts management
  2. Coordinate social media messaging with company goals
  3. Stay current with social media trends and best practices
  4. Moderate all user-generated content in line with the moderation policy for each community
Job Specification
  1. Excellent communication skills (English verbal and written)
  2. Analytical and multitasking skills
  3. Online community management and customer service skills to strike the balance between publicity and stimulating direct discussion with potential and actual customers
  4. Proficient with MS Office particularly MS Excel (Spreadsheet)
  5. Must be flexible to work in shifts
  6. Undergraduate or above
Benefits
  1. Medical Insurance
  2. Permanent Employment Status
  3. Provident Fund & Overtime provided
  4. Referral Bonus
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