Branch Sales

4 weeks ago

Lahore, Punjab, Pakistan Standard Chartered Full time

Job Summary

This role will be responsible for managing service and sales operations, including client engagement, portfolio and revenue growth, service excellence, and operational compliance. The ideal candidate will focus on building strong client relationships, driving business growth, and ensuring high standards of service and operational efficiency.

Key Responsibilities

  1. Acquire new to bank priority qualified clients.
  2. Provide service to clients from the assigned portfolio, such as dormancy removal and service requests.
  3. Cross-sell products to clients based on needs identification.
  4. Increase wealth management penetration in the assigned portfolio by adding new to wealth clients.
  5. Migrate clients to digital channels for regular banking transactions.
  6. Consume and convert assigned leads.
  7. Maintain client contact as per prescribed contact guidelines.
  8. Implement client journey interventions for priority clients.

Skills and Experience

  1. Good communication and interpersonal skills.
  2. Strong negotiation and persuasion abilities.
  3. Problem-solving capabilities.
  4. Operational excellence and compliance.

Key Stakeholders

Branch Operations, Centralized Operations, Segments, Products, Client Experience, HR, Client Acquisition, Client Care Centre

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and want to work for a bank making a difference, we want to hear from you. We celebrate your unique talents and look forward to the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good, is achieved by how we each live our valued behaviors. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

  • Do the right thing, are assertive, challenge one another, and live with integrity, always putting the client at the center of what we do.
  • Never settle, continuously striving to improve and innovate, keeping things simple, and learning from both successes and failures.
  • Are better together, embracing inclusivity, seeing the good in others, and working collectively to build for the long term.

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial, and social wellbeing.

  • Core bank funding for retirement savings, medical, and life insurance, with flexible and voluntary benefits available in some locations.
  • Time-off including annual leave, parental/maternity (20 weeks), sabbatical (up to 12 months), and volunteering leave (3 days), with a minimum of 30 days combined for holidays.
  • Flexible working options based around home and office locations, with adaptable patterns.
  • Proactive wellbeing support through Unmind, development courses, Employee Assistance Programme, sick leave, mental health first-aiders, and self-help toolkits.
  • A culture of continuous learning with opportunities to reskill and upskill through physical, virtual, and digital learning platforms.
  • Being part of an inclusive, values-driven organization that celebrates diversity, where everyone is respected and can realize their full potential.
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