Operations Manager

5 days ago

Hyderabad City Taluka, Pakistan Talent Splendor Full time

Talent Splendor is a dynamic recruitment and HR solutions platform dedicated to connecting the right talent with the right opportunities. By focusing on tailored job placements, talent outreach, and strategic hiring campaigns, Talent Splendor bridges the gap between early-career professionals and companies. Specializing in fields like Computer Science in Pakistan, Talent Splendor offers transparent job listings, salary insights, and visibility across educational institutions and social media platforms. Backed by expert HR guidance, Talent Splendor aims to ensure each placement is purposeful and aligns with both career aspirations and organizational needs.

Role Description

Overall Purpose:

To oversee the efficient, safe, and compliant day-to-day operations of a tolling system (highway, bridge, tunnel), ensuring optimal revenue collection, customer service, and system performance.

Key Responsibilities:

  • Operational Management: Direct daily toll collection activities, lane availability, traffic flow, and toll plaza maintenance.
  • Revenue Assurance: Oversee cash handling, electronic tolling (ETC) transactions, reconciliation processes, and minimize revenue leakage/fraud.
  • Staff Leadership: Supervise, train, schedule, and evaluate toll operations staff (supervisors, collectors, technicians, customer service).
  • Performance Monitoring: Track key metrics (volume, revenue, violations, lane availability, customer wait times) and implement improvements.
  • Compliance & Safety: Ensure adherence to regulations, policies, safety protocols, and security standards for personnel, facilities, and data.
  • Technology & Systems: Coordinate with IT/vendors on tolling system functionality, maintenance, troubleshooting, and upgrades.
  • Customer Service: Resolve escalated issues, manage violation processing appeals, and ensure positive customer interactions.
  • Vendor & Contractor Management: Oversee maintenance/service contracts for toll equipment, systems, and facilities.
  • Incident Response: Manage operational disruptions (accidents, system outages, severe weather) and coordinate with emergency services.
  • Reporting: Provide regular reports on operations, revenue, performance, and incidents to senior management.

Core Focus: Efficiency, Revenue Integrity, Safety, Customer Service, System Reliability.

Qualifications

  • A retired Major from Pakistan Army
  • Proficiency in Performance Analysis and Improvement methodologies
  • Budget Management and Financial Planning skills
  • Strong Leadership, Training, and Team Development skills
  • Excellent communication and interpersonal skills
  • Ability to work on-site in Hyderabad/Mirpur Khass

Cvs may also be shared at career@talentsplendor.com

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Management and Manufacturing
Industries
  • Human Resources Services

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