Assistant Manager, Program Operations

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role:
The Supervisor, Long Form Content Servicing is accountable for coordinating teams to ensure the right content version is created on time for all streaming, networks and affiliate platforms as requested by the different Streaming and Networks programming teams in the region.

The team ensures all content is ready for publication or onward delivery, with any required localisation. You will be responsible for leading the team who undertakes initial material research and collaborate closely with the Content Onboarding team (within GCM), as well as Global Title and Metadata Governance and Global Localisation to provide work-order demand signals and to track and ensure content is prepped and ready for broadcast, publish or VOD distribution within the required premiere timelines.

The role involves ensuring multiple internal software tracking and material management systems are live with relevant data. You will communicate the relevant versions/cases and manage them through all required activities so that they can be successfully handed over to linear network teams, including the Global Content Distribution Operations for Streaming and VOD Affiliates.

This role will work closely with the Content Management Directors for EMEA and with the Supervisors of EMEA Content Onboarding and Content Management Support to ensure seamless communications across all aspects of departmental output.

Your Role Accountabilities:

• Leading a team of Long Form Content Servicing Specialists to ensure coordinated content preparation activities are met as required by the business.
• Responsible for ensuring legacy business cross-training relating to Long Form Servicing, to achieve the new Global Operating Model.
• Key Stakeholder communication point - keeping the region's Business' stakeholders (Networks & Streaming programming) informed with up-to-date communication of current issues.
• Regional POC and partner for Networks and Streaming strategy, programming and scheduling POC's to ensure alignment with the regional content pipeline, content requirements and scheduling dates.
• Collaborate with Global Content Planning and Operations team regarding content identified for global D&D, as well as non-D&D and regional specific content – process, manage & track accordingly.
• Raise demand signals to the respective GCO CoE's and Content Onboarding and collaborate to ensure that all Network and Streaming content servicing requirements are met within deadline of premiere date.
• Working with internal broadcasting systems daily and maintaining relevant systems.
• Maintaining live system records, keeping these accurate and up to date.
• Planning and deadline handling of the region's content servicing requirements and related processes.
• Escalate any deviation to the programming plans to relevant programming teams to support a collaborative discussion regarding possible solutions (operational, revised scheduling strategies, business expectation management and/or CX communication).
• Ensure that all content is successfully handed over to the Global Content Distribution Operations team, and proactively communicate and confirm successful just-in-time deliveries.

Qualifications & Experiences:

• 5 + experience of the broadcast industry
• Strong team leadership skills
• Excellent communication skills for effectively sharing insight with internal stakeholders
• Superior computer and tech literacy skills and familiarity with tools and software used in broadcasting
• Excellent organisational/administrative skills
• Attention to detail is essential
• The ability to prioritise and effectively manage a large number of different projects, clients and vendors simultaneously and prioritising as necessary
• Excellent people and interpersonal skills, good team player
• Flexibility and ability to adapt to different demands
• Initiative, proactivity and motivation
• Ability to communicate fluently in English, both written and verbal
• Provide customer service to internal stakeholders

How We Get Things Done…

This last bit is probably the most important Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

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