
Assistant Director
3 weeks ago
RDX Sports is a globally recognized brand with over two decades of market presence. We are looking for an Assistant Director – Customer Support, Compliance & Excellence Department to join our global team. This role is critical in driving customer service excellence, ensuring compliance with regulations, and enhancing operational efficiency across multiple e-commerce platforms, including Shopify, Amazon, and other online retail channels.
Reporting to the Vice President, the selected candidate will work closely with cross-functional teams to maintain compliance, improve customer support processes, and lead initiatives that enhance service quality across our global operations.
Key Responsibilities:Customer Support Management:- Oversee and optimize customer support operations across Shopify, Amazon, and other online retail platforms.
- Develop and implement scalable customer support strategies to enhance user experience and retention.
- Ensure that support teams meet service-level agreements (SLAs), key performance indicators (KPIs), and platform-specific guidelines.
- Monitor and analyze customer feedback and implement support solutions to improve response times and efficiency.
- Collaborate with supply chain and product teams to ensure customer concerns are addressed.
- In-depth knowledge and experience of CRM platforms.
- Knowledge of e-commerce platform operations and deep understanding of orders, returns, refunds, and escalations.
- Ensure full compliance with e-commerce regulations, platform policies (Amazon, Shopify, etc.), data protection laws, and consumer rights.
- Develop, implement, and maintain a compliance framework to prevent violations and manage risk.
- Conduct internal audits, reviews, and investigations to identify compliance gaps.
- Work with concerned teams to stay updated on regulatory changes affecting Amazon, Shopify, and other online marketplaces.
- Oversee dispute resolution and compliance-related issues on e-commerce platforms, ensuring adherence to policies and avoiding account suspensions or penalties.
- In-depth knowledge of e-commerce platforms' KPIs and SLAs.
- Implement quality assurance (QA) programs to enhance the efficiency of customer support across various sales channels.
- Develop training programs to ensure support agents have deep knowledge of Amazon, Shopify, and other marketplace requirements.
- Collaborate with supply chain and operations teams to streamline customer support and compliance processes.
- Drive innovation and process automation to improve response time and efficiency in customer interactions.
- Bachelor's or Master's degree in Business, Law, Marketing, or a related field.
- Proven experience in customer support and compliance management within a global e-commerce business.
- Strong working knowledge of Shopify, Amazon, and other online retail marketplaces.
- Experience in managing large, global customer support teams.
- In-depth understanding of e-commerce compliance requirements, platform policies, and international regulations.
- Fluency in oral and written English is a must.
- Fuel Allowance
- Medical Insurance
- Free Lunch Facility (In-house)
- GYM Passport (Panel Gym's Free of Cost)
- Participatory Fund
- Market Competitive Salary
- Learning & Challenging Work Environment
- Amazing Work Culture
- Paid Time off
- Group Life Insurance
- Gratuity
- Maternity Leaves and many more
-
Assistant Director
4 weeks ago
Islamabad, Islamabad, Pakistan National University of Sciences and Technology (NUST) Full timeJoin to apply for the Assistant Director - External & Allied Affairs Dte role at National University of Sciences and Technology (NUST).Qualifications:Masters Degree from a well-reputed (HEC recognized) University with 3-5 years of experience in a government or semi-government organization.Or a Masters Degree with 1st Division from a well-reputed (HEC...
-
Assistant Director
3 weeks ago
Islamabad, Islamabad, Pakistan National University of Sciences and Technology (NUST) Full timeJob Description:Qualification & Experience:Essential:Masters Degree from a well reputed (HEC recognized) University with a minimum 3-5 Years Experience of Work in a govt/ semi Govt organization.Desirable:Masters Degree with 1st Division from a well reputed (HEC recognized) University with a minimum 5 Years Experience of Work in a govt/ semi Govt...
-
High-Level Assistant to Director
6 days ago
Islamabad, Islamabad, Pakistan beBeeBusiness Full time 3,000,000 - 6,000,000High-Level Assistant to Director RoleJob OverviewWe are seeking an exceptional candidate for the position of High-Level Assistant to Director. This is a critical support role that requires strong analytical and communication skills, as well as the ability to work effectively in a fast-paced environment.Key Responsibilities:Assist the Director in planning,...
-
Assistant Director Law
3 weeks ago
Islamabad, Islamabad, Pakistan Anam Weaving Mills Full timeAssistant Director LawAnam Weaving Mills, PakistanResponsibilities:Assist the senior management in advisory matters related to Company Law.Assist in preparation of working papers on legal issues.Research and study international best practices in Company Law.Interact with stakeholders to make improvements in the existing Company Laws and provide inputs to the...
-
Assistant Director Finance at PRCS
3 weeks ago
Islamabad, Islamabad, Pakistan Pakistan Red Crescent Society Full timeReport a Concern to PRCS: Email us at whistleblowcomplaints@prcs.org.pkAssistant Director Finance at PRCSJob Type: Full-TimePRCS is seeking a dynamic, competent, and result-oriented individual based in Islamabad for the position of Assistant Director Finance.Minimum Requirements:BBA/MBA/M.COM/ACCA in Finance, Accounts, or Financial Management from an...
-
Islamabad, Islamabad, Pakistan beBeeResponsibilities Full time 800,000 - 1,250,000Job Title: PA To Director And GM MarketingAs a highly skilled and organized Personal Assistant to the Director and General Manager of Marketing, you will play a pivotal role in supporting the senior leadership team. Your exceptional communication and interpersonal skills will enable you to build strong relationships with internal and external...
-
Assistant Director
2 weeks ago
Islamabad, Islamabad, Pakistan iGate Technologies Pakistan Full timeRDX Sports is a globally recognized brand with over two decades of market presence. We are looking for an Assistant Director - Customer Support, Compliance & Excellence Department to join our global team. This role is critical in driving customer service excellence, ensuring compliance with regulations, and enhancing operational efficiency across multiple...
-
Assistant Director
2 weeks ago
Islamabad, Islamabad, Pakistan iGate Technologies Full timeRDX Sports is a globally recognized brand with over two decades of market presence. We are looking for an Assistant Director – Customer Support, Compliance & Excellence Department to join our global team. This role is critical in driving customer service excellence, ensuring compliance with regulations, and enhancing operational efficiency across multiple...
-
Director of Strategic Planning
7 days ago
Islamabad, Islamabad, Pakistan beBeePlanning Full time 2,500,000 - 3,500,000Job TitleWe are seeking a skilled and experienced professional to fill the role of Assistant Director Planning.The ideal candidate will possess excellent leadership and strategic planning skills, with a proven track record of success in a similar role.Responsibilities will include developing and implementing plans, coordinating with cross-functional teams,...
-
Islamabad, Islamabad, Pakistan Sarhad University Full timeVacant Post of Assistant Director Admissions SUIT Islamabad CampusSarhad University of Science andInformation Technology, Islamabad Campus is seeking a highly motivated andexperienced professional to join our team as Assistant Director (Admissions).This role is crucial in managing and enhancing the university's admissionsprocess while leading effective...