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2 weeks ago
The Community Associate plays a pivotal role in managing and nurturing our online community to enhance brand awareness and foster engagement. The Community Associate will collaborate cross-functionally with internal partners to align community engagement efforts with business objectives.
POSITION SUMMARYThe Community Associate plays a pivotal role in managing and nurturing our online community to enhance brand awareness and foster engagement. The Community Associate will collaborate cross-functionally with internal partners to align community engagement efforts with business objectives.
TASKS & RESPONSIBILITIES:- Manage day-to-day community interactions across various platforms, including social media channels and online forums.
- Oversee client's community management efforts daily.
- Monitor and analyze keywords and triggers to maintain brand integrity and reputation.
- Implement crisis management strategies to address any potential issues or emergencies.
- Utilize social listening tools to monitor conversations, sentiment, and feedback from the community.
- Foster discussions, address inquiries, and provide customer support as needed.
- Safeguard the client's business image by ensuring that responses and interactions reflect positively on the brand.
- Bachelor's degree in business or a related field.
- Fresh to 1 year of experience.
- Exceptional written and verbal communication skills with a keen eye for detail.
- Passion for building relationships and engaging with online communities.
- Excellent organizational skills.
- Entry level
- Full-time
- Other
- Internet Publishing
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