Community Associate

4 weeks ago


Karachi, Sindh, Pakistan Nativ Global Full time

The Community Associate plays a pivotal role in managing and nurturing our online community to enhance brand awareness and foster engagement. The Community Associate will collaborate cross-functionally with internal partners to align community engagement efforts with business objectives.

POSITION SUMMARY

The Community Associate plays a pivotal role in managing and nurturing our online community to enhance brand awareness and foster engagement. The Community Associate will collaborate cross-functionally with internal partners to align community engagement efforts with business objectives.

TASKS & RESPONSIBILITIES:
  • Manage day-to-day community interactions across various platforms, including social media channels and online forums.
  • Oversee client's community management efforts daily.
  • Monitor and analyze keywords and triggers to maintain brand integrity and reputation.
  • Implement crisis management strategies to address any potential issues or emergencies.
  • Utilize social listening tools to monitor conversations, sentiment, and feedback from the community.
  • Foster discussions, address inquiries, and provide customer support as needed.
  • Safeguard the client's business image by ensuring that responses and interactions reflect positively on the brand.
SKILL SET:Education:
  • Bachelor's degree in business or a related field.
Experience:
  • Fresh to 1 year of experience.
Skills and Competencies:
  • Exceptional written and verbal communication skills with a keen eye for detail.
  • Passion for building relationships and engaging with online communities.
  • Excellent organizational skills.
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Internet Publishing
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