
Manager Operations Maintenance
3 days ago
FAE provides the diverse opportunity to work on several projects with major Banking & almost all Telecom operators currently working in Pakistan.
Currently, FAE is in need of General Manager Operations for Non-Telco, especially for O&M of Generators.
Candidate should possess 10 years of experience with a solid academic and professional background.
Handsome package will be offered depending upon experience.
Job SpecificationResponsible for:
- Managing Operation & Maintenance of Genset sites all over Pakistan
- Managing KPIs/SLAs for various clients
- Client satisfaction & Managing Communication
- Developing O&M agreed Process, Procedure, Template, Tools, and Regulations
- Managing significant incidents & Client Relation Management
- Making strategic decisions on day-to-day issues escalated by clients
- Performance management for long-term plans for service delivery
- Overall budget control on cost control and performance against budget
- Strategies to determine KQI/KPI/SLA Targets
- Coordination & Meetings with Clients for routine issues & assuring quality and satisfaction
- Assisting new projects with MS perspective
- Cooperation with Customer Management for developing programs for network improvement
- Monitoring progress, providing financial control, and ensuring quality of project
- Routine monitoring of network operation & performance management in terms of SLA & KPI
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