Manager Operations Maintenance

2 weeks ago


Lahore, Punjab, Pakistan FAE Pvt. Ltd. Full time

FAE provides the diverse opportunity to work on several projects with major Banking & almost all Telecom operators currently working in Pakistan.

Currently, FAE is in need of General Manager Operations for Non-Telco, especially for O&M of Generators.

Candidate should possess 10 years of experience with a solid academic and professional background.

Handsome package will be offered depending upon experience.

Job Specification

Responsible for:

  1. Managing Operation & Maintenance of Genset sites all over Pakistan
  2. Managing KPIs/SLAs for various clients
  3. Client satisfaction & Managing Communication
  4. Developing O&M agreed Process, Procedure, Template, Tools, and Regulations
  5. Managing significant incidents & Client Relation Management
  6. Making strategic decisions on day-to-day issues escalated by clients
  7. Performance management for long-term plans for service delivery
  8. Overall budget control on cost control and performance against budget
  9. Strategies to determine KQI/KPI/SLA Targets
  10. Coordination & Meetings with Clients for routine issues & assuring quality and satisfaction
  11. Assisting new projects with MS perspective
  12. Cooperation with Customer Management for developing programs for network improvement
  13. Monitoring progress, providing financial control, and ensuring quality of project
  14. Routine monitoring of network operation & performance management in terms of SLA & KPI
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