Field Service Engineer

4 weeks ago


Karachi, Sindh, Pakistan Avery Dennison Full time

Company Description

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We develop products and solutions that help industries improve branding, supply chain efficiency, sustainability, and customer connection. Our offerings include labeling and functional materials, RFID inlays and tags, software connecting physical and digital, and branded packaging solutions. Serving industries worldwide, including retail, logistics, healthcare, and automotive, we employ approximately 35,000 people across more than 50 countries. Our 2024 sales reached $8.8 billion. Learn more at www.averydennison.com.

Job Description

DUTIES AND RESPONSIBILITIES

  1. Installation & System Integration:
    • Install advanced systems and equipment, ensuring compliance with specifications and quality standards.
    • Collaborate with internal teams to develop customized solutions for complex customer needs.
    • Configure, calibrate, and ensure operational readiness of systems.
    • Train clients on equipment use, maintenance, and safety procedures.
  2. Troubleshooting & Problem Resolution:
    • Diagnose and troubleshoot technical equipment failures using diagnostic tools and data platforms.
    • Resolve escalated customer issues promptly to ensure satisfaction.
    • Use data analytics to identify and address recurring issues proactively.
  3. Proactive Maintenance & Performance Optimization:
    • Implement predictive maintenance by analyzing data to prevent failures.
    • Develop and execute service plans for optimal system performance.
    • Conduct site assessments and recommend upgrades or repairs.
  4. Remote Support & Digital Tools Integration:
    • Utilize remote monitoring and AI tools for diagnostics and real-time support.
    • Capture and analyze service data to improve operations and customer satisfaction.
    • Assist in integrating digital tools into daily workflows.
  5. Customer Engagement & Relationship Management:
    • Build and maintain strong customer relationships as a trusted advisor.
    • Manage expectations and communicate progress effectively.
    • Recommend system upgrades and new technologies to meet business goals.
  6. Process Improvement & Knowledge Sharing:
    • Collaborate to improve service processes for efficiency and quality.
    • Lead post-service reviews and gather feedback for improvements.
    • Contribute to knowledge bases and SOPs.
  7. Health, Safety, and Compliance:
    • Ensure compliance with safety standards and regulations.
    • Lead risk assessments for installations and repairs.
    • Promote safety culture within the team.
  8. Reporting & Documentation:
    • Maintain accurate records of service activities.
    • Provide technical reports and analysis to management.
    • Identify trends and opportunities for service improvement.

Qualifications

  • Bachelor's degree in Industrial Engineering, Electrical, Mechanical, or related field, or equivalent experience.
  • At least 2 years of experience in Field Service.
  • Experience with remote support technologies like video assistance and AI troubleshooting tools.
  • Experience with complex systems and technologies such as RPA, IoT is a plus.

Additional Information

We are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, or other protected categories. Confidentiality will be maintained according to EEO guidelines.

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