Tech Lead – Voice Automation Platform

14 hours ago

Hyderabad City Taluka, Pakistan Deepija Telecom Pvt Ltd Full time
Overview

Deepija Telecom is a product-based company and a market leader in Telecom Applications. Deepija has proved its leadership in premises-based solutions or Hosted/ Cloud Telecom Solutions. The ConVox suite of applications includes Omni Channel Contact Center Solution, Customized IP-PBX, Conference Bridge, Broadcasting Tool, IVR, and many other solutions with the latest communication technologies. These solutions are integrated with leading CRMs like SalesForce. We believe that every business irrespective of its size should be able to utilize all call center features. We are a premier provider of call center solutions, comes with a versatile range of customization as per business needs. Our innovative technologies enable our customers to utilize intelligence for a more accurate and complete understanding of their call center challenges and opportunities, and ConVox provides expert guidance and robust implementations to our customers.

Role Summary

We're hiring a hands-on Tech Lead to architect and build a voice-based automation platform. You'll lead the development of natural conversation systems using advanced speech processing and scalable backend architecture.

Key Responsibilities
  • Build and lead the voice automation platform architecture
  • Integrate STT/TTS services (Google, Azure, AWS)
  • Design conversational flows using IVR or conversational AI
  • Develop scalable microservices in Python or
  • Collaborate across teams to deliver AI-driven features
  • Optimize voice data handling and system reliability
  • Contribute to prompt engineering and reusable libraries
Must-Have Skills
  • Twilio Programmable Voice or Freeswitch API
  • STT/TTS integration experience
  • IVR or conversational AI design
  • Python (preferred) or
  • Microservices architecture
  • Familiarity with Livekit or Crew AI frameworks
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