
IT Support Associate
12 hours ago
- Troubleshooting: Identify and resolve common technical problems with hardware, software, and networks.
- First-Line Support: Answer calls, emails, and ticket submissions from users, providing initial assistance and guidance.
- Issue Escalation: Recognize when issues are beyond their capabilities and escalate them to Level 2 or higher support teams.
- Basic Technical Skills: Possess a foundation in computer hardware, software, and networking principles.
- Communication: Communicate effectively with users, both verbally and in writing, to understand their problems and provide solutions.
- Problem Solving: Think logically and analytically to identify the root cause of issues and implement solutions.
- Accountability: Take ownership of assigned tasks and ensure timely resolution of issues.
- Documentation: Maintain accurate records of issues, solutions, and user interactions.
- Software/Hardware knowledge: Have a basic understanding of common software and hardware issues and solutions.
- Password resets: Resetting passwords for users who have forgotten them.
Associate
Employment typeFull-time
Job functionAnalyst and Information Technology
IndustriesIT Services and IT Consulting and Hospitals and Health Care
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