IT Support Associate

3 weeks ago


Karachi, Sindh, Pakistan Octdaily Full time
  • Troubleshooting: Identify and resolve common technical problems with hardware, software, and networks.
  • First-Line Support: Answer calls, emails, and ticket submissions from users, providing initial assistance and guidance.
  • Issue Escalation: Recognize when issues are beyond their capabilities and escalate them to Level 2 or higher support teams.
  • Basic Technical Skills: Possess a foundation in computer hardware, software, and networking principles.
  • Communication: Communicate effectively with users, both verbally and in writing, to understand their problems and provide solutions.
  • Problem Solving: Think logically and analytically to identify the root cause of issues and implement solutions.
  • Accountability: Take ownership of assigned tasks and ensure timely resolution of issues.
  • Documentation: Maintain accurate records of issues, solutions, and user interactions.
  • Software/Hardware knowledge: Have a basic understanding of common software and hardware issues and solutions.
  • Password resets: Resetting passwords for users who have forgotten them.
Seniority level

Associate

Employment type

Full-time

Job function

Analyst and Information Technology

Industries

IT Services and IT Consulting and Hospitals and Health Care

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