Customer Support Associate

2 days ago


Karachi, Sindh, Pakistan DigitalOcean LLC Full time
About the Role

We are seeking a highly motivated and organized Customer Support Associate - Billing to join our Customer Support team. As a Customer Support Associate - Billing, you will be responsible for providing top-notch customer service to our customers regarding their billing and account-related inquiries.

You will interact with customers via live chats, emails, calls, and other means to answer their billing queries, identify non-legit customers, and contact them to verify their identity. You will also handle billing recoveries, chargebacks, disputes, and account abuses, and timely act on abuse alerts and reach customers to resolve their issues.

In addition to your technical skills, you must have excellent written and verbal communication skills, be able to listen effectively, and possess a strong customer empathy. If you have 6 months to 1 year of experience working in a tech company with a customer-facing role, we would love to hear from you.



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