Senior Cloud Technical Specialist

3 weeks ago

Islamabad, Islamabad, Pakistan Zones IT Solutions Full time

Join to apply for the Senior Cloud Technical Specialist role at Zones IT Solutions

Description

Company Overview:

When it comes to IT solution providers, there are many choices. But for providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Operating in more than 120 countries, Zones specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. With top-tier certifications from partners like Microsoft, Apple, Cisco, Lenovo, and Adobe, Zones is committed to building digital infrastructures that transform business operations. Follow Zones, LLC on Twitter @Zones, and on LinkedIn and Facebook.

Position Overview

As a Senior Cloud Technical Specialist at Zones, you will deliver exceptional service to our clients. You will be the first point of contact for customer engagements, providing technical support for Microsoft 365 applications and Azure administration. This role requires strong communication skills and flexibility to work shifts.

What you'll do as a Senior Cloud Technical Specialist:

  • Provide white-glove service to clients, addressing Microsoft 365 and Azure issues.
  • Serve as the initial contact for customer engagements, guiding them through account details and troubleshooting.
  • Perform Azure administration tasks such as subscription management, VM management, authentication, VPN configuration, and network monitoring.
  • Build strong relationships with customers and colleagues, adapting to changing situations.
  • Stay current with technological updates through training and support calls.
  • Work independently and mentor new team members.
  • Troubleshoot and document incidents, identify root causes, and implement preventive measures.
  • Ensure timely resolution of issues in accordance with SLAs.
  • Act as a subject matter expert and coordinate issue resolution.

What You Will Bring To The Team

  • Bachelor's degree in Computer Science or related field.
  • Excellent client-facing communication skills.
  • 3-5 years of experience with Microsoft Office 365, Azure, Intune, Windows Active Directory, Azure AD, Windows Server, Windows OS, and PowerShell.
  • Knowledge of computer systems and mobile devices troubleshooting.
  • Experience with cloud/hybrid infrastructures, Microsoft 365 Security, Azure Security, and Enterprise Mobility + Security.
  • Preferred: Windows, SQL, and Exchange Server knowledge.
  • Experience defining and refining business support processes.
  • Microsoft certifications preferred.
  • Familiarity with ticketing systems like Service-Now, Zendesk, Jira, or Freshdesk.
  • Ability to work independently in a fast-paced environment.

Zones offers a comprehensive benefits package, including health insurance, life insurance, pension schemes, EOBI, free food, gym, and more. We promote an inclusive, diverse workplace and are committed to equal employment opportunity.

Shift Timings: 8:00 P.M to 5:00 A.M (PK time), rotational shifts.

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