Recovery Officer

3 weeks ago


Lahore, Punjab, Pakistan HRSI Full time

Hrsi is looking for a Recovery Officer for one of its leading clients.

Key Responsibilities:

  1. Debt Collection: Contact customers (via phone, email, and letter) to follow up on overdue accounts and arrange repayment.
  2. Account Management: Review and monitor overdue accounts, maintaining accurate records of all communications and actions taken.
  3. Negotiation: Work with clients to negotiate payment arrangements, settlements, or payment plans to recover outstanding amounts.
  4. Dispute Resolution: Address and resolve customer disputes related to debts in a professional manner.
  5. Reporting: Prepare regular reports on overdue accounts and recovery progress for management.
  6. Legal Action: Where necessary, initiate legal proceedings or work with legal teams to recover debts.
  7. Compliance: Ensure all recovery activities comply with relevant laws and company policies, including data protection and consumer rights.
  8. Customer Service: Maintain positive relationships with clients, balancing the need for recovery with providing excellent customer service.
  9. Financial Records: Update financial systems with recovered payments and track outstanding balances.
  10. Collaboration: Work with other departments (e.g., sales, customer service, legal) to resolve issues related to debt recovery.
Skills and Qualifications:
  1. Experience: Previous experience in debt recovery, collections, or a financial role is preferred.
  2. Communication: Strong written and verbal communication skills, with the ability to negotiate and resolve conflicts effectively.
  3. Analytical: Ability to assess customer accounts and prioritize recovery efforts.
  4. Detail-Oriented: Accuracy in maintaining records and understanding financial data.
  5. Problem-Solving: Strong conflict-resolution and negotiation skills.
  6. Time Management: Ability to manage a high volume of cases and meet deadlines.
  7. Legal Knowledge: Understanding of legal processes related to debt recovery and consumer rights.
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