Application Support Analyst

4 weeks ago

Karachi, Sindh, Pakistan Contour Software Full time
Application Support Analyst (Accounting)

Join to apply for the Application Support Analyst (Accounting) role at Contour Software.

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities in less than 14 years. As a subsidiary of Constellation Software Inc., we are part of a global enterprise software conglomerate, one of the top 10 software companies worldwide, serving over 100 countries with diverse enterprise solutions.

Our global offices in Karachi, Lahore, and Islamabad support CSI divisions worldwide, spanning from Sydney to Vancouver. We are part of Constellation Home Builder Systems (CHS), North America's leading homebuilding industry software vendor.

The Position

We seek an Application Support Analyst with strong accounting and bookkeeping skills, excellent communication, and customer service abilities, to work from our Karachi office.

Responsibilities
  • Act as the primary contact for clients, ensuring high customer satisfaction and relationship management.
  • Resolve user issues related to configuration, troubleshooting, and software installation.
  • Meet service levels for unresolved issues, reassign tickets as needed.
  • Participate in team meetings and product training.
  • Recommend improvements to support processes.
  • Create FAQ documentation.
Required Skills
  • Degree in Accounting or related field.
  • Experience in software support, preferably with international clients.
  • Knowledge of residential/commercial construction, property management, real estate, and accounting practices.
  • Proficiency in MS Windows applications.
  • Excellent communication and interpersonal skills.
  • Customer-oriented with analytical problem-solving skills.
  • Ability to manage conflicting demands and adapt quickly.
Work Timings
  • Monday to Friday, 8 AM to 5 PM EST (5 PM to 2 AM PKT). Willing to work weekends if needed.
Benefits
  • Competitive salary, medical coverage, provident fund, bonuses, internet subsidy, conveyance allowance, profit sharing, life benefits, childcare, meals, professional development, recreational facilities, training opportunities, friendly environment, leave encashment.
Additional Information

We value diversity and are committed to an inclusive work environment. Reasonable accommodations are provided for individuals with special needs. Qualified candidates are encouraged to apply.

Job Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: IT Services and Consulting
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