Application Support Analyst

2 weeks ago

Karachi, Sindh, Pakistan Contour Software Full time
Application Support Analyst (Accounting)

Join to apply for the Application Support Analyst (Accounting) role at Contour Software.

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities in less than 14 years. As a subsidiary of Constellation Software Inc., we are part of a global enterprise software conglomerate, one of the top 10 software companies worldwide, serving over 100 countries with diverse enterprise solutions.

Our global offices in Karachi, Lahore, and Islamabad support CSI divisions worldwide, spanning from Sydney to Vancouver. We are part of Constellation Home Builder Systems (CHS), North America's leading homebuilding industry software vendor.

The Position

We seek an Application Support Analyst with strong accounting and bookkeeping skills, excellent communication, and customer service abilities, to work from our Karachi office.

Responsibilities
  • Act as the primary contact for clients, ensuring high customer satisfaction and relationship management.
  • Resolve user issues related to configuration, troubleshooting, and software installation.
  • Meet service levels for unresolved issues, reassign tickets as needed.
  • Participate in team meetings and product training.
  • Recommend improvements to support processes.
  • Create FAQ documentation.
Required Skills
  • Degree in Accounting or related field.
  • Experience in software support, preferably with international clients.
  • Knowledge of residential/commercial construction, property management, real estate, and accounting practices.
  • Proficiency in MS Windows applications.
  • Excellent communication and interpersonal skills.
  • Customer-oriented with analytical problem-solving skills.
  • Ability to manage conflicting demands and adapt quickly.
Work Timings
  • Monday to Friday, 8 AM to 5 PM EST (5 PM to 2 AM PKT). Willing to work weekends if needed.
Benefits
  • Competitive salary, medical coverage, provident fund, bonuses, internet subsidy, conveyance allowance, profit sharing, life benefits, childcare, meals, professional development, recreational facilities, training opportunities, friendly environment, leave encashment.
Additional Information

We value diversity and are committed to an inclusive work environment. Reasonable accommodations are provided for individuals with special needs. Qualified candidates are encouraged to apply.

Job Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: IT Services and Consulting
#J-18808-Ljbffr

  • Application Support Analyst

    3 weeks ago

    Karachi, Sindh, Pakistan Contour Software Full time

    Join to apply for the Application Support Analyst role at Contour Software.About ContourContour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. As a subsidiary of Constellation Software Inc., we are part of a global enterprise software conglomerate, ranked among the top 10 software companies worldwide, with...

  • Application Support Analyst

    4 weeks ago

    Karachi, Sindh, Pakistan EWS Group Full time

    Application Support Analyst (Accounting) page is loadedApplication Support Analyst (Accounting)Apply locations PER - Karachi, PK time type Full time posted on Posted Today job requisition id R45261About ContourContour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.As a subsidiary of Constellation Software...

  • Unlock the Power of Data Analyst

    2 weeks ago

    Karachi, Sindh, Pakistan beBeeData Analyst Full time

    Unlock the Power of Data to Shape Healthcare Decision-MakingWe are seeking an experienced data analyst to join our team and contribute to our mission by deep-diving into business problems, bringing authoritativeness and standardization to our BI catalog, and becoming our go-to person to get at 'the answer'. You will unlock the power of our data, become our...

  • Application Support Analyst

    2 weeks ago

    Karachi, Sindh, Pakistan EWS Group Full time

    Application Support Analyst page is loadedApplication Support AnalystApply locations PER - Karachi, PK time type Full time posted on Posted Yesterday job requisition id R43904About ContourContour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.As a subsidiary of Constellation Software Inc., we are proud to be...

  • Application Support Analyst

    3 days ago

    Karachi, Sindh, Pakistan Contour Software Full time

    About ContourContour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries....

  • Application Support Analyst

    3 days ago

    Karachi, Sindh, Pakistan Contour Software Full time

    About ContourContour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries....

  • Application Support Specialist

    2 weeks ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    Support Analysts play a crucial role in ensuring the seamless operation of software applications. As a Support Analyst, you will serve as the primary point of contact for clients, focusing on customer satisfaction and delivering timely support.Key Responsibilities:Troubleshoot and resolve issues related to user knowledge, software configuration,...

  • Customer Support Analyst

    3 days ago

    Karachi, Sindh, Pakistan Contour Software Full time

    Join to apply for the Customer Support Analyst (Team Lead) role at Contour SoftwareJoin to apply for the Customer Support Analyst (Team Lead) role at Contour SoftwareGet AI-powered advice on this job and more exclusive features.About ContourContour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.About...

  • Operations Support Analyst Trading Platform

    4 weeks ago

    Karachi, Sindh, Pakistan GenZ Talent Full time

    Operations Support Analyst Trading PlatformJoin to apply for the Operations Support Analyst Trading Platform role at GenZ Talent.Get AI-powered advice on this job and more exclusive features.Job Title: Operations Support Analyst Trading PlatformLocation: RemoteEmployment Type: Full-TimeCompensation: Competitive, $1,500-$2,000Experience Required: 5-8...

  • Analyst - Product Support

    2 weeks ago

    Karachi, Sindh, Pakistan Temenos Full time

    Join to apply for the Analyst - Product Support role at TemenosJoin to apply for the Analyst - Product Support role at TemenosGet AI-powered advice on this job and more exclusive features.About TemenosTemenos (SIX: TEMN) is a global leader in banking technology. Through our market-leading core banking suite and best-in-class modular solutions, we are...