Application Support Specialist

2 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

Support Analysts play a crucial role in ensuring the seamless operation of software applications. As a Support Analyst, you will serve as the primary point of contact for clients, focusing on customer satisfaction and delivering timely support.

Key Responsibilities:
  • Troubleshoot and resolve issues related to user knowledge, software configuration, installation, and technical errors.
  • Meet defined service level agreements (SLAs) for problem resolution and escalate unresolved issues to the appropriate internal or external team members.
  • Collaborate with teams to contribute to discussions and improve overall service quality.

The ideal candidate will have 5+ years of experience in software support, preferably working with international clients. Familiarity with the residential/commercial construction industry is a plus.

Benefits:

  • Market-leading salary
  • Comprehensive medical coverage
  • Parents medical coverage
  • Provident fund
  • Employee performance-based bonuses
  • Home internet subsidy
  • Conveyance allowance
  • Profit sharing plan
  • Life benefit
  • Child care facility
  • Company provided lunch/dinner
  • Professional development budget
  • Sporadic on-shore training opportunities


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