Microsoft 365 Support Specialist

4 days ago


Karachi, Sindh, Pakistan Cloudtastic Private Limited. Full time

We are looking for a Microsoft 365 Support Specialist to join our team at Cloudtastic Pvt. Ltd. in Karachi. In this role, you will play a crucial part in managing our Managed Microsoft 365 Support Services, providing technical assistance, resolving Microsoft 365-related issues, and ensuring seamless IT operations.

Enhancing Productivity with AI Tools

While your core expertise in Microsoft 365 support is our top priority, experience with AI-powered tools like ChatGPT or automation frameworks can be a valuable asset. These tools can enhance troubleshooting efficiency, automate reporting, and optimize PowerShell scripting workflows. If you have used AI to automate routine support tasks, generate PowerShell scripts, or assist in documentation, it's a plus

Position

Full-Time Microsoft 365 Support Specialist

Location

Karachi

Reports To

Head of Microsoft Support Services

Work Mode

Onsite/Hybrid

PKR 150,000 - 250,000 per month (negotiable based on experience)

Key Responsibilities
  • Provide L2/L3 support for Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, Teams, and Entra ID (Azure AD).
  • Troubleshoot email deliverability issues, phishing attacks, domain management (SPF, DKIM, DMARC), and security incidents.
  • Handle licensing assignments, optimization, and cost management.
  • Respond to escalated issues from helpdesk within defined SLAs.
  • Implement and monitor Microsoft Secure Score recommendations.
  • Assist customers with phishing simulations, fraud investigations, and dark web monitoring.
  • Conduct domain health checks, security audits, and proactive risk analysis.
  • Investigate and respond to security incidents like compromised accounts, email spoofing, and unauthorized access.
  • Guide end-users on best practices for security, compliance, and collaboration.
  • Maintain knowledge base articles and provide technical documentation.
Qualifications & Skills Required
  • Bachelor's degree in Computer Science, IT, or related field (preferred).
  • 3-5 years of Microsoft 365 support experience (Managed IT services experience is a plus).
  • Microsoft 365 Certified: Modern Desktop Administrator Associate.
  • Expertise in Exchange Online, Teams, SharePoint, OneDrive, and Microsoft Defender.
  • Strong troubleshooting and problem-solving skills.
  • PowerShell scripting experience for automation.
  • DNS management and email security knowledge (SPF, DKIM, DMARC, MTA-STS, BIMI).
  • Strong communication and customer service skills.
  • Attention to detail and strong documentation skills.
  • Bonus: Familiarity with AI tools for automating troubleshooting, scripting, or documentation.
What we offer

Competitive market-based salary with performance incentives.

Health Coverage

Comprehensive medical insurance for your well-being.

Hybrid Work Model

Flexible work arrangements after successful probation.

Work-Life Balance

24 paid leaves annually for personal and professional balance.

#J-18808-Ljbffr

  • Karachi, Sindh, Pakistan Cloudtastic Private Limited. Full time

    Career Opportunities: We are looking for an experienced IT professional to fill the position of Cloud Services Specialist - Microsoft 365. The selected candidate will be responsible for supporting Microsoft 365 users and resolving technical issues related to cloud-based services.ResponsibilitiesSupport Microsoft 365 users by resolving technical issues...


  • Karachi, Sindh, Pakistan Cloudtastic Private Limited. Full time

    We are seeking a highly skilled Microsoft 365 Technical Support Expert to join our team at Cloudtastic Private Limited. In this role, you will play a crucial part in managing our Managed Microsoft 365 Support Services, providing technical assistance and resolving Microsoft 365-related issues.Key ResponsibilitiesProvide L2/L3 support for Microsoft 365...


  • Karachi, Sindh, Pakistan Cloudtastic Private Limited. Full time

    We are seeking a highly motivated and detail-oriented individual to fill the position of IT Infrastructure Support Professional - Microsoft 365. As a member of our support team, you will provide technical assistance to customers and resolve Microsoft 365-related issues.Main ResponsibilitiesOffer expert-level technical support for Microsoft 365 services,...


  • Karachi, Sindh, Pakistan Awesome Technologies Inc. Full time

    Job Description:Awesome Technologies Inc. is a leading technology company that specializes in providing innovative solutions to businesses worldwide. We are currently seeking a Microsoft 365 Developer Specialist to join our team.About the Role:The ideal candidate will have a strong background in SharePoint development, customization, and integration, with...


  • Karachi, Sindh, Pakistan LDP Logistics Full time

    Company OverviewLDP Logistics seeks an experienced IT professional to join our team as an IT Executive. This role will be responsible for managing and maintaining the company's IT systems, ensuring high availability, security, and efficient operations.Job DescriptionImplement and migrate Microsoft 365 services across the organization.Administer and configure...


  • Karachi, Sindh, Pakistan Cloudtastic Private Limited. Full time

    Job Title: Enterprise Cloud Support SpecialistWe are seeking an experienced IT professional to fill this challenging role at Cloudtastic Private Limited. As an Enterprise Cloud Support Specialist, you will be responsible for providing expert-level technical support for Microsoft 365 services and resolving complex technical issues.Main DutiesProvide...

  • ERP Manager

    5 days ago


    Karachi, Sindh, Pakistan Careem Networks FZ LLC Full time

    About the teamCareem Grocery is on a mission to reinvent the way people shop for grocery, pharmacy and retail products. As an exciting new vertical within Careem (a startup within a startup), we're in the early stages of building our product and have plenty of interesting and fundamental challenges to solve in order to achieve our ambitious growth goals in...


  • Karachi, Sindh, Pakistan EPM Partners Full time

    We are looking for an experienced Cyber Consultant/Azure & Microsoft 365 Administrator to manage and secure our Microsoft 365 and Azure environments. The ideal candidate will be responsible for the administration, Cyber security, and optimization of our cloud infrastructure, ensuring smooth operations and compliance with industry best practices.Key...


  • Karachi, Sindh, Pakistan Careem Networks FZ LLC Full time

    About the Role:Careem Networks FZ LLC is revolutionizing grocery shopping with Careem Grocery, a pioneering e-commerce platform. We're seeking an experienced Senior Functional Consultant – Microsoft Dynamics 365 to lead successful migrations from Oracle to D365, ensuring seamless ERP transformations.Key Responsibilities:Leverage your expertise in Microsoft...


  • Karachi, Sindh, Pakistan E-Bizsoft Pvt Ltd Full time

    Microsoft Dynamics AX / 365 Application Developere-BizSoft is looking for an ERP Application Developer at its Karachi Office.Responsibilities:Working on full life-cycle implementations, customizations, and integrations of Dynamics AX 2012 and Dynamics 365.Functional and technical requirements gathering and documentation.Implementation and deployment of AX...

  • ERP Manager

    1 week ago


    Karachi, Sindh, Pakistan Careem Full time

    Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million...

  • IT Support Specialist

    8 hours ago


    Karachi, Sindh, Pakistan HR Ways Full time

    About Our ClientAt HR Ways, our client has been delivering exceptional customer service and upholding the highest standards of integrity since 1995.We focus on providing innovative solutions for retail stores, wholesalers, and distribution partners.Key ResponsibilitiesCreate and manage user accounts in Microsoft 365, Domain Controller, CounterPoint (ERP),...


  • Karachi, Sindh, Pakistan NextgenI Full time

    MS Dynamics 365 Business Central – Techno-Functional ConsultantFull-TimeThe Techno-Functional Business Central consultant role works with client and partner teams to customize Business Central and integrate with 3rd party systems. Ensure compliance with support SLAs. Triage for issue resolution. Regression testing for D365 upgrades.Principal Duties and...


  • Karachi, Sindh, Pakistan Tectutive (Pvt) Limited Full time

    Job SpecificationResponsibilities:Experience managing multiple priorities/tasks simultaneously and meet project timelines.Familiarity with Microsoft Office products.Analyze business requirements and implement SharePoint designs to meet those requirements.Solid Problem Solving skills.MS Certified Solution Developer SharePoint Apps / MS Azure Developer...


  • Karachi, Sindh, Pakistan Silicon Technologies Full time

    Company Overview: Silicon Technologies is a leading technology company that specializes in providing innovative solutions to businesses. Our team of experts works tirelessly to deliver cutting-edge products and services that meet the evolving needs of our clients.Job Description: We are seeking a highly skilled MS Cloud & Security Engineer to join our team....


  • Karachi, Sindh, Pakistan Silicon Technologies Full time

    About Us: Silicon Technologies is a leading provider of technology solutions that empower businesses to achieve their goals. Our team of experts delivers cutting-edge products and services that meet the evolving needs of our clients. We are committed to innovation, collaboration, and excellence in everything we do.Job Description: We are seeking a highly...


  • Karachi, Sindh, Pakistan Afiniti. Full time

    Position:Office 365 AdministratorLocation: Karachi, Lahore, Islamabad, PakistanJob Id:2270# of Openings:1About AfinitiAt Afiniti, we are a leading provider of artificial intelligence technology that elevates the customer experience by making moments of human connection more valuable. Our mission is rooted in a simple yet powerful idea: understanding patterns...


  • Karachi, Sindh, Pakistan Tectutive (Pvt) Limited Full time

    About Tectutive (Pvt) LimitedTectutive (Pvt) Limited is a renowned organization in the Information Technology and Services industry, headquartered in Karachi, Pakistan.Job OverviewWe are seeking an exceptional Microsoft Office Specialist to join our team. The ideal candidate will possess excellent analytical skills, proficiency in Microsoft Office products,...


  • Karachi, Sindh, Pakistan Guru Group, LLC Full time

    You will work closely with functional consultants, architects, and business stakeholders to design, develop, and deliver high-quality solutions that meet business requirements.Key Responsibilities:Development and Customization:Develop and maintain customizations in Dynamics 365 FO using X++.Implement extensions and modifications adhering to best...


  • Karachi, Sindh, Pakistan LDP Logistics Full time

    Key SkillsMicrosoft 365 administration.Active Directory management.Cisco router configuration.Hyper-V management.Windows Server administration.Hardware management.Requirements3+ years of experience in IT infrastructure management.Hands-on expertise in Microsoft 365, Active Directory, DNS/DHCP, Cisco routers, Hyper-V, Windows Server, and hardware...