
Integration & Support Engineer – Payment Systems
4 days ago
Job Description for Integration & Support Engineer – Payment Systems
Position Title: Integration & Support Engineer – Payment Systems
Location: Islamabad, Pakistan (onsite)
Company: Client
About Us: Welcome to Sortitt, the revolutionary marketplace that's reshaping the future of resource acquisition. As a dynamic platform, Sortitt connects businesses with top-tier resources across the globe, transcending traditional constraints. Our cutting-edge approach delivers tailored solutions that precisely match client demands, creating opportunities for professionals seeking remote engagements. Join us in revolutionizing talent sourcing—where innovation, flexibility, and growth converge to redefine success in the modern workforce.
Job Summary: We are seeking a skilled and experienced Integration & Support Engineer – Payment Systems with expertise in fintech to manage technical integrations, testing, and maintenance activities for payment systems. The RE will serve as the primary liaison between the Supplier and PMCL, ensuring seamless communication, troubleshooting, and resolution of technical issues. The ideal candidate should have strong programming skills, hands-on experience in RESTful API integration, and a solid understanding of IT service management (ITSM) practices.
Responsibilities:
- Act as the primary point of contact for PMCL for all support-related matters.
- Oversee merchant technical integrations, ensuring seamless connectivity and issue resolution.
- Manage and troubleshoot RESTful API integrations for payment systems.
- Identify, investigate, and resolve bugs and technical issues in coordination with PMCL and suppliers.
- Conduct integration testing and ensure compliance with system requirements.
- Plan and execute maintenance activities, including preventive diagnostics.
- Deliver weekly status reports on pending fixes, system updates, and change requests.
- Provide an annual system and solution diagnostic report with improvement recommendations.
- Ensure the quality of components used in the Bill Payment system/solution.
- Monitor observance trends, plan preventive measures, and coordinate between Supplier and PMCL.
- Respond to PMCL's queries and provide timely resolutions within agreed turnaround times.
Qualifications:
- Minimum 3 years of experience in the fintech sector.
- Proficiency in multiple programming languages (ability to read, write, and understand code).
- Hands-on experience in RESTful API integration and payment system integration.
- Experience in integration testing and troubleshooting technical issues.
- Familiarity with issue tracking and service management tools (e.g., Jira, 4Me).
- Strong understanding of ITIL and IT Service Management (ITSM) practices.
- Excellent English communication skills (written & verbal) to effectively liaise between Supplier and PMCL.
- Turkish-speaking capability is an advantage.
- Familiarity with Kubernetes is a plus.
Skills:
- Strong problem-solving and troubleshooting skills.
- Excellent communication and stakeholder management abilities.
- In-depth knowledge of payment system integration methodologies.
- Experience in diagnostics, maintenance planning, and preventive measures.
- Ability to deliver clear reports, updates, and technical recommendations.
- Strong attention to detail and ability to work in a fast-paced environment.
Bonus Points:
- Experience with cloud platforms (e.g., AWS, Azure, GCP).
- Experience with message queues (e.g., RabbitMQ, Kafka) and understanding of queueing concepts (e.g., publish/subscribe, point-to-point).
- Experience with Agile development methodologies (e.g., Scrum, Kanban).
- Contributions to open-source projects.
Benefits:
- Competitive compensation with opportunities for growth and advancement.
- Health benefits package, including medical.
- Exposure to a dynamic and innovative work environment.
- Collaborative and team-oriented work culture.
Equal Opportunity Employer:
Sortitt, along with its clients, values diversity and inclusion. We encourage candidates from all backgrounds and experiences to apply.
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