Customer Service Executive

2 days ago

Islamabad, Islamabad, Pakistan Sybrid Private Limited - A Lakson Group Company Full time

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Direct message the job poster from Sybrid Private Limited - A Lakson Group Company

Senior Supervisor, International Operations Management at Sybrid| |Sales & Soft Skills Trainer| |Client Support| |Account Manager| |Business…

Customer Service Executive

Islamabad, Pakistan | Full-Time, On-Site

Company Overview:

Sybrid Private Limited, a proud member of the Lakson Group, is Pakistan's premier technology solutions provider. With a diverse portfolio that spans customer care, IT support, back-office operations, 3D animation, digital marketing, and more, Sybrid operates across multiple countries and industries.

We pride ourselves on delivering innovative, tailored solutions that help our clients enhance their operations, increase customer satisfaction, and drive revenue growth. Our strength lies in our people and our ability to combine industry knowledge with cutting-edge technology to meet evolving business needs.

Role Summary:

We are looking for a Customer Service Executive to join our dynamic team in Islamabad. The ideal candidate will be responsible for delivering top-tier customer support, managing inquiries, and ensuring an outstanding experience for every customer. This is a hands-on role that also involves process management and cross-department collaboration to continuously improve service delivery.

Key Responsibilities:
  • Respond to customer inquiries via phone.
  • Resolve complaints and issues with professionalism and empathy
  • Maintain detailed records of all customer interactions and transactions
  • Ensure timely follow-ups and proactive communication
  • Collaborate with internal departments to escalate and resolve customer concerns
  • Support customer service operations by identifying gaps and suggesting improvements
  • Achieve and maintain service level targets and performance metrics
Qualifications:
  • Proven experience in Customer Support or Customer Service roles
  • Background in call center environments—experience with Auto Insurance, Final Expense, or Medicare campaigns is a plus
  • Excellent interpersonal and communication skills (verbal & written)
  • Demonstrated skills in Customer Satisfaction and Service Management
  • Ability to multi-task, prioritize, and work under pressure
  • Self-motivated with the ability to work independently and within a team-oriented environment
Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
  • IndustriesIT Services and IT Consulting

Referrals increase your chances of interviewing at Sybrid Private Limited - A Lakson Group Company by 2x

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