Customer Service Executive

4 weeks ago

Islamabad, Islamabad, Pakistan Rythm LED Bulb Organization Full time

Bachelor's degree in Business Administration or relevant field (or equivalent work experience)

Job Description: Customer Service Executive

Responsibilities:
- Provide exceptional customer support by promptly responding to customer inquiries via phone, email, and chat
- Assist customers in product selection and provide accurate information regarding pricing, availability, and specifications
- Process and manage customer orders, ensuring timely delivery and customer satisfaction
- Handle customer complaints and resolve issues in a professional and timely manner
- Maintain customer database and update customer records with accurate information
- Collaborate with sales and marketing teams to identify opportunities for upselling and cross-selling
- Stay updated on product knowledge and industry trends to provide effective support to customers

Job Specification

- Minimum 2 years of experience in customer service, preferably in the electrical/electronic manufacturing industry
- Excellent communication skills, both verbal and written
- Strong problem-solving and decision-making abilities
- Ability to prioritize tasks and handle multiple customer inquiries simultaneously
- Familiarity with CRM software and customer service tools
- Attention to detail and accuracy in handling customer information
- Ability to remain calm and professional in challenging situations
- Proactive and self-motivated, with a strong desire to exceed customer expectations

Electrical/Electronic Manufacturing - Islamabad, Pakistan

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