Warranty Specialist

This person would be focusing solely on registering the Service agreements presented by Manufacturers to partners and registration changes requested by clients and partners.

• Compensate managers, account executives and all salespeople engaged in the Service Registration/Activation.
• Resolve discrepancies in registrations; coordinate registration summaries and distribution of fully executed agreements to internal and external customer groups..
• Ensure that all contractual terms and conditions comply with standard or approved business practices.
• Proactively manage customer information including additions, moves, and changes up-to-date within the registration and asset database.
• Retrieve registration conformations from vendors.
• Resolving inconsistency of registration data from vendors/manufacturers side like erroneous serial numbers, part numbers, purchase dates and customer contact etc.
• Gathering missing information from Sales Rep and internal departments like part number that is to be registered, end user contact info, serial numbers, reference Order for H/W or warranty etc.
• Suggesting Sales Reps to generate RMA(Return Material) for incompatible warranty part numbers being order by providing them with the compatible warranty part number(s) for the H/W.
• Compensate managers and all salespeople engaged in the Service Renewal.
• Resolve discrepancies in contracts; coordinate contract summaries and distribution of fully executed agreements to internal and external customer groups.
• Coordinate the renewal and extension of Expiring Agreements/contracts.
• Develop the scope and specifications for professional services and other engagements
• Proactively manage customer information including additions, moves, and changes up-to-date within the contract and asset database.
• Draft and negotiate Service Agreements/contracts with partners and clients.

* Knowledge and use of PC Systems and MS Office applications is a must.
* Competency in a service organization environment.
* Exceptional Time Management skills.
* Team work and motivational skills.
* Excellent and Fluent English Communication skills

Information Technology and Services - Islamabad, Pakistan