Warranty Specialist

3 weeks ago

Islamabad, Islamabad, Pakistan Ovex Technologies Pvt. Ltd Full time

Job Summary
This person would be focusing solely on registering the Service agreements presented by Manufacturers to partners and registration changes requested by clients and partners.

Duties & Responsibilities
  1. Compensate managers, account executives and all salespeople engaged in the Service Registration/Activation.
  2. Resolve discrepancies in registrations; coordinate registration summaries and distribution of fully executed agreements to internal and external customer groups.
  3. Ensure that all contractual terms and conditions comply with standard or approved business practices.
  4. Proactively manage customer information including additions, moves, and changes up-to-date within the registration and asset database.
  5. Retrieve registration confirmations from vendors.
  6. Resolve inconsistency of registration data from vendors/manufacturers side like erroneous serial numbers, part numbers, purchase dates and customer contact etc.
  7. Gather missing information from Sales Rep and internal departments like part number that is to be registered, end user contact info, serial numbers, reference Order for H/W or warranty etc.
  8. Suggest Sales Reps to generate RMA (Return Material) for incompatible warranty part numbers being ordered by providing them with the compatible warranty part number(s) for the H/W.
  9. Compensate managers and all salespeople engaged in the Service Renewal.
  10. Resolve discrepancies in contracts; coordinate contract summaries and distribution of fully executed agreements to internal and external customer groups.
  11. Coordinate the renewal and extension of Expiring Agreements/contracts.
  12. Develop the scope and specifications for professional services and other engagements.
  13. Proactively manage customer information including additions, moves, and changes up-to-date within the contract and asset database.
  14. Draft and negotiate Service Agreements/contracts with partners and clients.
Job Specification

Required Skills:
* Excellent and fluent English communication skills are required.
* Excellent Knowledge in computer hardware & Software applications.
* Team Work and Motivational skills.
* Proficiency in MS Excel.
* Have knowledge of software Licensing + Microsoft Software + Adobe Software + Latest Hardware in computers.

Information Technology and Services - Islamabad, Pakistan

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