Quality Assurance Specialist
1 day ago
The primary responsibility of the call center Quality Assurance Representative is to measure and evaluate the performance of the sales and customer service representatives who come in direct contact with the company's consumer base. The quality assurance representative must ensure compliance with company and industry standards.The Quality Assurance Representatives will use call monitoring and audio recording software to evaluate representatives' call performance. When monitoring calls, they typically listen for and follow a template of requirements, scoring representatives on the performance metrics set forth by the company.
- At least 2 years call center experience.
- Excellent comprehension and grammar.
- Willing to work at night.
- Experience on Auto Insurance, Auto Warranty, mortgage is a plus.
- Exceptional listening and analytical skills.
- Intermediate knowledge with Microsoft Suite (Outlook/Word/Excel)
- Ability to learn and navigate new software quickly.
- Ability to work quietly and independently.
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