Transportation Support Specialist

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Transportation Support Specialist is responsible for managing and auditing all freight-related activities to ensure timely and accurate invoice processing, shipment coordination, and post-shipment issue resolution. This role supports cross-functional teams including finance, sales, and project management by facilitating order management, verifying shipping data, and optimizing transportation solutions. The specialist works closely with third-party auditors, transportation providers, and internal stakeholders to resolve payment discrepancies, manage returns and claims, and maintain efficient and cost-effective logistics operations.

Employees employed in the role of Transportation Support Specialist shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Your responsibilities will include, but are not limited to:

• Complete auditing and reporting of all freight related invoices via Matched/Unmatched report and EDI portal, confirm invoices are ready for payment to carriers
• Manage day-to-day with 3rd party auditor and internal finance team including solutioning issues with payments, late fees, file data
• Complete freight related cases returns, re-routes, claims cases. Returns cases are audited to ensure correct billing customer vs. Zones responsibility, best ship method, etc.
• Assists with department day-to-day email operations (tracking, quoting, fixing shipping errors, updating delivery requirements, etc.)
• Provide support for sales/PMO/Deployment with order management in CE to ensure orders can ship from TSC as needed.
• Post-shipment resolutions, i.e. serial number and tracking validation, package research, etc
• Coordinating transportation providers to ensure prompt and proper movement of shipments (maintaining special project schedules as needed)
• Work with sales and Project managers to ensure orders are shipped in the most efficient and cost-effective ways possible
• Making special shipping arrangements as necessary

• 1+ year(s) required of experience in transportation and warehousing
• Excellent written and verbal communication skills to effectively engage with, present information to, and respond to questions from team members, other departments, administrators, general public, customers, and contracted suppliers
• Perform duties and tasks with an awareness of all documented policies and procedures
• Interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Graduate – In any discipline.

Zones offers a comprehensive Benefits package

At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.

We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Shift Timings: 8:00 P.M to 5:00 A.M (Pk time)