Order & Dispatch Coordinator

20 hours ago


Islamabad, Islamabad, Pakistan Kodestraa Full time

We are looking to hire urgently so everyone will get response within few minutes after applying

Job Description:

We are seeking a highly organized and customer-oriented individual to join our team as an Order Confirmation & Dispatch Executive. The ideal candidate will have experience in making customer calls to confirm orders, coordinating with courier services like PostEx, Leopard, TCS, and others, and ensuring timely dispatch and delivery of orders.

Key Responsibilities:

  1. Call customers to confirm their orders and verify shipping details.
  2. Coordinate daily order dispatches from our fulfillment point.
  3. Handle booking and tracking of shipments through courier platforms (PostEx, Leopard, TCS, etc.).
  4. Provide customers with shipping updates and respond to queries regarding delivery status.
  5. Maintain daily logs of calls, order confirmations, and dispatch details.
  6. Follow up on undelivered parcels and coordinate returns or reshipments when needed.
  7. Build a positive customer experience through professional and courteous communication.

Requirements:

  • Proven experience in customer calling, sales support, or dispatch coordination.
  • Familiarity with e-commerce order management and courier service platforms (PostEx, Leopard, etc.).
  • Excellent communication skills in Urdu and English.
  • Strong organizational and time management skills.
  • Comfortable using basic office software (Excel, Google Sheets, WhatsApp Web).
  • Ability to handle pressure and multitask efficiently.

Preferred Qualifications:

  • Experience working in a fast-paced e-commerce or retail environment.
  • Knowledge of courier APIs or tracking portals is a plus.
  • Strong interpersonal skills with a customer-first mindset.

How to Apply:

We are looking to hire urgently so everyone will get response within few minutes after applying

If you're reliable, detail-oriented, and ready to help customers receive their orders smoothly, we'd love to hear from you

Send your resume to noorulamin6547@gmail.com with the subject line "Order Confirmation & Dispatch Executive Application".

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Management and Manufacturing

Rawalpindi, Punjab, Pakistan

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