B2C Operations Manager

3 days ago

Karachi, Sindh, Pakistan Bazaar Technologies Full time

Join to apply for the B2C Operations Manager role at Bazaar Technologies

About Us
At Bazaar, we're on a mission to build an operating system for traditional retail in Pakistan, creating opportunities for retailers, suppliers, and the workforce across the country. We are committed to cultivating an environment that inspires, empowers, and challenges each individual on their journey of self-discovery.

We aim to build the most diverse and creative team, celebrating differences and learning from each other.

About the role:
The Fulfillment team is a vital part of our operations. As Operations Manager-B2C, you will oversee B2C operations, maintain SKU-level inventory accuracy, optimize resources, and coordinate with other teams to uphold our service standards. Our goal is operational excellence through precision and agility, empowering you with the tools, data, and authority to impact operational performance and customer experience.

Your Typical Day as Operations Manager B2C

  • Lead and manage end-to-end B2C warehouse operations, ensuring fast, accurate, and efficient fulfillment processing
  • Monitor and manage the performance of B2C teams
  • Ensure 100% adherence to dispatch timelines, SKU level inventory accuracy, and SLA targets
  • Maintain high inventory accuracy through regular cycle counts, bin audits, and real-time WMS updates
  • Identify and resolve bottlenecks proactively; lead initiatives for tech adoption and process automation within dispatch operations
  • Enforce SOPs and compliance standards related to WMS, GWP, and safety
  • Drive continuous improvement in B2C operations
  • Handle escalations related to delays, OOS issues, or miss-picks, and implement root cause fixes

You Must Have

  • 4-5 years of Warehouse Experience
  • Strong leadership skills with experience managing on-ground teams
  • Strong knowledge of Warehouse Management Systems (WMS) and barcode-based inventory handling
  • Hands-on experience implementing SOPs, conducting root cause analysis, and driving continuous improvement initiatives

Bonus Points if you have

  • An analytical mindset
  • Flexibility to adapt in a fast-paced, high-pressure environment

What we offer you

  • A power-packed team that develops you to be the best version of yourself
  • An opportunity to explore new avenues, break barriers, and execute your ideas with autonomy
  • Competitive compensation, insurance, and stock options to support you and your family

At Bazaar, we respect and accept colleagues as they are. We are an Equal Opportunity Employer promoting diversity in all its forms. Discrimination is condemned and punishable.

We encourage you to apply, dream big, and pursue your ambitions, even if confidence is a challenge. We recognize Imposter Syndrome as a barrier to growth and welcome candidates like you.

Seniority level
  • Not Applicable
Employment type
  • Full-time
Job function
  • Management and Manufacturing
Industries
  • Internet Marketplace Platforms

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