
Customer Service Officer
4 weeks ago
We are looking for a Customer Service Officer to support our Sales team and provide quality customer service. His responsibilities include preparing sales proposals, updating internal databases with client and contract details, and conducting market research. If you have good communication skills and would like to gain sales and marketing experience, we'd like to meet you. Previous experience in customer service positions is a plus.
Ultimately, you'll help run successful sales campaigns to increase customer engagement.
Responsibilities:- Craft new sales proposals and contract renewals
- Contact customers via email or phone to answer queries or retrieve information
- Update internal databases (CRM) with account details
- Perform back-office sales tasks to support Sales Executives/Business Developers as needed
- Research market trends and competition
- Create reports on sales and marketing campaigns
- Maintain digital and physical records of invoices and contracts
- Address payment issues
- Identify new revenue prospects
- Work experience as a Customer Service Officer, or similar role
- Experience in customer service role is a plus
- Familiarity with Client Relationships Systems (CRM)
- Good verbal and written communication skills
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Customer Service Representative
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Customer Service Representatives Needed
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Customer support Engineer
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Gujrat, Punjab, Pakistan TouchPoint (Pvt) Limited Full timeCompany DescriptionTouchPoint (Pvt.) Limited is a leading name in Pakistan's financial technology landscape, specializing in self-service solutions since 2007. The company is committed to enhancing the accessibility and reliability of financial services, with a focus on revolutionizing banking services across Pakistan. TouchPoint builds strong relationships...