Information Technology Specialist

4 weeks ago


Lahore, Punjab, Pakistan Big Data Analytics Full time

We are seeking a motivated IT Support Specialist with at least 1 year of experience to provide technical assistance and troubleshooting for hardware, software, and network systems. The ideal candidate will have hands-on experience supporting Windows, macOS, and Ubuntu environments, managing Active Directory, configuring firewalls, installing software, and setting up routers and security cameras. This role requires strong problem-solving skills and the ability to deliver exceptional end-user support.

Responsibilities
  1. Provide first- and second-level support for Windows, macOS, and Ubuntu operating systems.
  2. Troubleshoot hardware, software, and network issues (desktops, laptops, printers, etc.).
  3. Assist users with account management, password resets, and access permissions via Active Directory.
  4. Configure, monitor, and maintain firewalls to ensure network security and compliance.
  5. Set up and troubleshoot routers, switches, and wireless access points.
  6. Install and configure IP cameras and security systems.
  7. Install, update, and troubleshoot software applications (e.g., Office 365, antivirus, specialized tools).
  8. Perform OS installations, patches, and system upgrades.
  9. Maintain documentation for system configurations and support procedures.
  10. Monitor network performance and resolve connectivity issues.
Minimum Requirements
  1. 1+ year of professional IT support experience.
  2. Proficiency in Windows, macOS, and Ubuntu environments.
  3. Hands-on experience with Active Directory (user/group management, GPOs).
  4. Knowledge of firewall configuration and network security principles.
  5. Ability to install, configure, and troubleshoot software/hardware.
  6. Experience configuring routers and IP cameras.
  7. Certifications: CompTIA A+, Network+, Microsoft 365, or Cisco CCNA.
  8. Familiarity with VPNs, DHCP, DNS, and TCP/IP protocols.
Employment Type

Full-time

Seniority Level

Entry level

Job Function

Information Technology

Industries

IT Services and IT Consulting

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