Information Technology System Analyst

4 weeks ago

Lahore, Punjab, Pakistan Giant Group Full time

At Giant Group we have an exciting opportunity for a IT System Analyst to join our growing team.

Job Title: IT System Analyst

Location: Askari Corporate Tower, Main Boulevard, Gulberg III, Lahore

Salary: PKR 150,00 to PKR 228,333 per month depending on experience

Hours: 40hrs, Mon- Fri (10:00am – 7:00pm)

Tenure: Permanent

About us

We believe in a world where businesses can engage and manage global talent without any barriers. Established in 1992, Giant Group is a workforce management platform and solutions provider. Our purpose is to support businesses with compliant and efficient solutions ranging from applicant tracking, supply chain management and screening, through to time management, billing and payroll, and a range of employment options, all on a global basis.

To understand more about Giant Group and our services please browse our website at: www.giantgroup.com

The impact of your role

As the IT Technical Analyst, you will have an impact on how seamlessly our people at Giant work, by being the first point of contact when technical issues arise and ensuring they receive timely, helpful support. Therefore, you will be responsible for responding to IT support tickets, troubleshooting and resolving common IT issues related to hardware, software, and user accounts, escalating more complex problems as needed. The desired outcome of this will be a smooth and reliable technology experience that supports our people to focus on what they do best.

Key responsibilities of the role include:

  • Providing first-line technical support for hardware, software, smartphones, and application issues—troubleshooting and escalating when necessary.
  • Managing user accounts and permissions within Active Directory and Microsoft 365.
  • Logging, tracking, and resolving incidents through the IT ticketing system in a timely and consistent manner.
  • Assisting with system and application testing, updates, and routine maintenance including server checks.
  • Gathering user feedback and supporting small IT projects to help improve systems and user experience.

Your ideal experience & competencies

Ideally you would have an IT related degree, at least 2 years' experience as an IT Helpdesk Technician and have relevant experience working within an Active Directory/Office365 management environment.

  • You can only excel in this role with Proficient in Microsoft office, Active Directory, and Office 365 is required
  • Experience with Endpoint Management software
  • Experience with Antivirus software

Employee Benefits

Provident fund

Health insurance

Mental health coverage

Life insurance

Role related studies

Monthly Team Dinner

Parking

Referral bonuses

Cafeteria and game room for recreation

Birthday leave

Long term service award

Company events and trips

All our posts are subject to pre-employment checks. We are committed to equal opportunities in employment, and we look forward to all applicants, and applicants with a disability, who meet the minimum criteria for the job, and consider them on their abilities. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.

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