
Customer Success Manager Sales
7 days ago
Company Description
Since 2018, PAKFIT has been transforming fitness journeys for over 50,000+ clients nationwide as Pakistan's first comprehensive fitness consultation firm. We offer a holistic approach to fitness, incorporating nutrition, workouts, and emotional well-being with guaranteed results supported by our money-back guarantee policy. Our cutting-edge PAKFIT application revolutionizes the fitness industry, providing connections to local gyms and freelance trainers, a robust e-commerce platform, a thriving fitness community, and personalized nutrition and food recommendations. We are dedicated to redefining fitness with a commitment to expertise and convenience.
Role Description
This is a full-time, on-site role for a Customer Success Manager – Sales located in Islamabad. The Customer Success Manager will be responsible for ensuring customer satisfaction, retaining existing customers, building strong relationships, and providing exceptional customer service. Day-to-day tasks include addressing customer inquiries, analyzing customer data, developing retention strategies, and fostering relationships to ensure a positive customer experience and long-term client loyalty.
Qualifications
- Customer Satisfaction, Customer Service skills
- Analytical Skills for customer data analysis
- Customer Retention and Relationship Building skills
- Excellent written and verbal communication skills
- Ability to work independently and in a team environment
- Bachelor's degree in Business, Marketing, Communications, or a related field
- Experience in the fitness industry is a plus
- Entry level
- Full-time
- Wellness and Fitness Services
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