Customer Success Representative

4 weeks ago


Islamabad, Islamabad, Pakistan HR POD Careers Full time
Requirements:
  • Bachelor's degree in Business, Marketing, Communications, or a related field.
  • 1-2 years of experience in customer success, account management, sales, or a related field.
  • Strong communication and interpersonal skills.
  • High emotional intelligence with a customer-first mindset.
  • Good problem-solving and conflict-resolution abilities.
  • Tech-savvy and quick to learn new tools and software.
  • Ability to manage multiple tasks and prioritize effectively.

Responsibilities:
  • Serve as the main point of contact for assigned customers, ensuring satisfaction and retention.
  • Assist customers with onboarding, training, and technical support inquiries.
  • Monitor customer activity, adoption, and feedback to identify risks and opportunities.
  • Handle customer issues promptly and collaborate with internal teams for resolution.
  • Maintain detailed records of customer interactions and updates.
  • Support in improving customer service processes and suggesting enhancements.
  • Collaborate with sales, marketing, and product teams to drive customer success initiatives.
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