SMB Account Manager
7 days ago
Who we are:
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Visit gomotive.com to learn more.
About The Role:
The Customer Success Manager, Spanish in our Commercial Segment is the face of Motive for our customers. The CSM ensures that the customer achieves their desired outcomes through using Motive's solutions. They are responsible for communicating value through casual and formal interactions, such as product adoption calls and dashboard training, escalation management, and renewal conversations led by the Account Manager. CSMs lead the charge internally, helping clients find a resolution to any challenges they face. CSMs are also key stakeholders in driving retention and identifying growth opportunities through their normal interactions.
What You'll Do:
- High-touch, proactive, outbound engagement with clients to drive utilization of Motive's platform to enable clients to achieve their outcomes
- Drive value realization through casual and formal interactions, such as product adoption calls and dashboard training, escalation management, and renewal conversations, that communicate the value achieved through Motive
- Care for client health and experience, ensuring a smooth retention process
- Identify growth opportunities aligned to helping clients achieve their goals, delivered as Customer Success Qualified Leads (CSQLs)
- Partner with internal stakeholders, such as sales, support, and professional services, and willing to solve client escalations and ensure timely resolution of issues
- Act as an internal advocate for Motive's clients, including identifying BETA and referenceable clients
- Rigorous execution, documentation, and attention to detail in all activities
- Apply critical thinking skills in order to problem solve and consult clients on the best approach to achieving their goals
- Proficiency in both English & Spanish languages (written and verbal)
- 3+ years of prior experience in a customer-facing role
- Customer Success or Account Management experience
- Ability to demonstrate knowledge of effectively managing a book of business of 90+ large business accounts proactively and independently
- Proven track record of successfully getting the BOB through renewals and mitigating churn
- Demonstrate critical thinking skills and the ability to adapt in the moment
- Strong grasp of SaaS applications
- Logistics experience is a big plus
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Please review our Candidate Privacy Notice here .
UK Candidate Privacy Notice here.
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
#LI-Remote
#J-18808-Ljbffr
-
SMB Account Executive
2 days ago
Islamabad, Islamabad, Pakistan Rocket Lab Full timeWho we are:Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. Motive combines IoT hardware with AI-powered applications to connect and automate physical operations. Motive is one of the fastest-growing software companies in the world, serving more than 120,000 businesses, across a...
-
Regional Director, SMB Account Management
7 days ago
Islamabad, Islamabad, Pakistan Motive Full timeWho we are:Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you...
-
SMB Account Manager, Expansion
7 days ago
Islamabad, Islamabad, Pakistan Motive Full timeWho we are:Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. Motive combines IoT hardware with AI-powered applications to connect and automate physical operations. Motive is one of the fastest-growing software companies in the world, serving more than 120,000 businesses, across a...
-
SMB Account Executive
2 weeks ago
Islamabad, Islamabad, Pakistan Motive Technologies, Inc Full timeWho we are:Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you...
-
SMB Account Executive
3 days ago
Islamabad, Islamabad, Pakistan Motive Technologies, Inc. Full timeWho we are:Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you...
-
Senior Manager Sales – SMB
7 days ago
Islamabad, Islamabad, Pakistan Zones IT Solutions Full timeJoin us to apply for the Senior Manager Sales – SMB role at Zones IT SolutionsDescriptionCompany Overview:When it comes to IT solution providers, there are many choices. But for providers with innovative and differentiating end-to-end service offerings, there's only one: Zones – First Choice for IT.TMZones is a global solution provider of end-to-end IT...
-
SMB Account Executive, Outbound Sales
3 weeks ago
Islamabad, Islamabad, Pakistan Motive Full timeWho we are:Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. Motive combines IoT hardware with AI-powered applications to connect and automate physical operations. Motive is one of the fastest-growing software companies in the world, serving more than 120,000 businesses, across a...
-
Islamabad, Islamabad, Pakistan Motive Full timeWho we are:Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you...
-
Commercial Sales Team Lead
6 days ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeAs a sales leader, you will shape and scale a global commercial sales team through coaching and structured processes. Your team of Commercial Account Managers will own monthly and quarterly revenue targets by expanding and retaining customers who have grown beyond the SMB stage but are not yet in Mid-Market.About the RoleThe primary responsibility of this...
-
Manager, SMB Sales
3 weeks ago
Islamabad, Islamabad, Pakistan Rocket Lab Full timeWho we are:Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you...
