Information Technology Support Specialist

3 weeks ago

Lahore, Punjab, Pakistan VulcanTech Full time

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Job Summary:

We are seeking a detail-oriented and proactive IT Support Specialist to join our team. The successful candidate will be responsible for managing servers, supporting end-user laptops, and resolving various technical issues across the organization. This role is essential to ensuring the smooth and secure operation of our IT infrastructure.

Key Responsibilities:
  • Server Management:
    • Monitor, maintain, and troubleshoot physical and virtual servers.
    • Apply updates, patches, and configuration changes as needed.
    • Ensure data backups and disaster recovery procedures are in place and tested regularly.
      • Laptop Management:
        • Set up, configure, and deploy laptops for new and existing employees.
        • Manage asset inventory and ensure devices are secure and up to date.
        • Install and update software, antivirus, and other essential tools.
          • Technical Issue Resolution:
            • Serve as the first point of contact for users experiencing IT issues.
            • Troubleshoot hardware, software, and network problems both remotely and in-person.
            • Document and track support requests through the helpdesk system.
            Requirements:
            • Proven experience in IT support or similar technical role
            • Familiarity with Windows and macOS environments
            • Experience with server administration (Windows/Linux)
            • Knowledge of networking basics (TCP/IP, DNS, DHCP)
            • Strong troubleshooting and communication skills
            • Ability to work independently and prioritize tasks

            Seniority level
            • Seniority levelEntry level
            Employment type
            • Employment typeFull-time
            Job function
            • Job functionInformation Technology
            • IndustriesSoftware Development

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