Admission Officer

4 weeks ago

Lahore, Punjab, Pakistan Nexusberry Full time
Admission Officer / CSR Executive (Lahore Onsite)

We are seeking a friendly, knowledgeable, and customer-focused individual to join our computer training institute as a Customer Service Representative. As the first point of contact for both online and physical visit students, you will play a crucial role in providing information, answering inquiries, and ensuring a positive experience for our students. This position involves both making calls and responding to messages promptly and professionally.

Responsibilities:
  1. Student Support: Provide excellent customer service to students, both online and in-person, by answering inquiries, providing information about our courses, schedules, fees, and any other relevant details.
  2. Phone and Message Communication: Make outbound calls to potential students, respond to phone inquiries, and promptly reply to messages through various channels (e.g., email, chat, social media) to address student questions and concerns.
  3. Registration Assistance: Assist students with the registration process, including guiding them through the online registration system, verifying information, and resolving any issues or errors that may arise.
  4. Course Information: Maintain up-to-date knowledge about our computer training courses, including program offerings, course outlines, prerequisites, and certifications, to effectively communicate accurate information to students.
  5. Conflict Resolution: Address student complaints or issues in a professional and timely manner, escalating complex matters to the appropriate department or supervisor when necessary, and working towards a satisfactory resolution.
  6. Student Engagement: Foster a positive and engaging environment for students by actively listening to their needs, providing personalized assistance, and offering additional resources or guidance as appropriate.
  7. Record Keeping: Maintain accurate and detailed records of student interactions, inquiries, and follow-up actions using the designated customer relationship management (CRM) or ticketing system.
Qualifications:
  1. Excellent communication skills, both verbal and written, with the ability to convey information clearly and professionally.
  2. Strong customer service orientation, with a friendly and approachable demeanor.
  3. Proficiency in using phone systems, messaging platforms, and customer support software.
  4. Ability to multitask and handle a high volume of student inquiries while maintaining attention to detail.
  5. Familiarity with computer training programs, software applications, or the education industry is a plus.
  6. Problem-solving skills and the ability to handle difficult or irate students with patience and empathy.
  7. Flexibility to adapt to changing circumstances and willingness to work occasional evenings or weekends if needed.

If you are a motivated individual who enjoys interacting with students, providing exceptional customer service, and helping individuals navigate their educational journey, we invite you to apply for the position of Customer Service Representative at our computer training institute. Join our team and contribute to the success of our students.

Please submit your resume and a cover letter highlighting your relevant experience and qualifications.

Job Category: STAFF

Job Type: FULL_TIME

Job Mode: ONSITE

Job Location: LAHORE

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