Senior Consultant

4 weeks ago

Karachi, Sindh, Pakistan Inbox Business Technologies Full time

1 month ago Be among the first 25 applicants

We at Inbox Business Technologies, are seeking a Senior Consultant - ITSM with expertise in ISO/IEC 20000 implementation and ITIL framework. The ideal candidate should have 6 to 8 years of proven experience in IT Service Management, including end-to-end implementation of ISO 20000 ITSM, process optimization, audit readiness, and capability maturity assessments. The candidate will lead client engagements, guide junior consultants, and provide strategic advice to improve service delivery and operational excellence.

Job Description:

  • Lead the implementation, assessment, and auditing of ISO 20000-based IT Service Management Systems (ITSMS).
  • Design, implement, and maintain ITSM frameworks aligned with ITIL standards.
  • Conduct service maturity assessments, gap analyses, and process improvements.
  • Develop and refine ITSM policies, procedures, and service management processes (e.g., Incident, Problem, Change, Release, and Service Level Management etc.).
  • Guide organizations in optimizing IT operations, improving service quality, and ensuring regulatory compliance.
  • Provide support for ISO 20000 certification audits, including documentation preparation and addressing non-conformities.
  • Assist in the selection and implementation of ITSM tools (e.g., ServiceNow, Jira, BMC Remedy, Managed Engine, etc.).
  • Provide training and awareness programs to clients on ITSM best practices.

Requirements
  • Master's or Bachelor's degree in Information Technology, Computer Science, or IT-related field.
  • ITIL Expert/Managing Professional, ISO 20000 Lead Implementer / Lead Auditor.
  • 6-8 years of experience in ITSM consulting or related roles.
  • In-depth knowledge of ITIL, ISO 20000, and other relevant frameworks/regulations.
  • Practical experience in ISO 20000 implementation.
  • Familiarity with other IT standards/frameworks such as ISO 27001, COBIT, and NIST, NCA, SAMA would be an added advantage.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Proven ability to manage multiple projects and clients simultaneously.
  • Experience in conducting internal and external audits related to ITSM would be an added advantage.
  • Strong stakeholder engagement, report writing, and project management skills.
Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionConsulting, Information Technology, and Sales
  • IndustriesIT Services and IT Consulting

Referrals increase your chances of interviewing at Inbox Business Technologies by 2x

Get notified about new Senior Consultant jobs in Karāchi, Sindh, Pakistan.

Senior Business Analyst - I (Integrations)

Karachi Division, Sindh, Pakistan 1 month ago

Senior Manager – Global Communications and Engagement

Karachi Division, Sindh, Pakistan 2 days ago

Karachi Division, Sindh, Pakistan 4 days ago

Karachi Division, Sindh, Pakistan 5 hours ago

Senior Manager - Cross Border OperationsSenior Consultant / Assistant Manager - Technology Risk, RapidOracle CC&B Senior Functional Consultant

Karachi Division, Sindh, Pakistan 1 year ago

Karachi Division, Sindh, Pakistan 2 days ago

Assistant Manager - Business Tax Advisory - Pakistan

Karachi Division, Sindh, Pakistan 5 months ago

Senior Consultant - Corporate Tax Accounting - Global Compliance & Reporting (GCR) - KarachiAssistant Manager - Business Tax Advisory - PakistanOracle CC&B Senior Functional Consultant

Karachi Division, Sindh, Pakistan 1 year ago

Senior / Principal Technical Consultant – Java or OBDX SpecialistAssistant Manager - Business Tax Advisory - Pakistan

Karachi Division, Sindh, Pakistan 4 months ago

Senior Consultant, AI & Automation Engineering, OA, Rapid innovations, Pakistan

Karachi Division, Sindh, Pakistan 1 month ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Seniors Consultant

    4 weeks ago

    Karachi, Sindh, Pakistan Alliance for Sustainability and Knowledge (ASK) Full time

    Get AI-powered advice on this job and more exclusive features.We're Hiring – Senior Consultant (Sustainability & HSE Systems)Location: Karachi (with project-based travel as needed)We are seeking a Senior Consultant with 3–5 years of relevant experience in sustainability reporting, GHG emissions accounting, and HSE system development.The ideal candidate...

  • Senior Educational Consultant

    2 weeks ago

    Karachi, Sindh, Pakistan EDU NEST OVERSEAS EDUCATION PVT. LTD Full time

    2 days ago Be among the first 25 applicantsDirect message the job poster from EDU NEST OVERSEAS EDUCATION PVT. LTDVersatile Professional | Manager Accounts & Finance | Edu Nest Overseas Consultancy | Taxation and Legal ExpertCompany DescriptionEDU NEST Overseas Education Consultancy is a Karachi-based consultancy that helps students find the best academic...

  • Senior Risk Consultant

    2 weeks ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    Senior Risk Consultant Position Available">As a Senior Risk Consultant, you will play a crucial role in helping clients manage their risks associated with insurance policies.">This position requires an engineering degree and 3-5 years of experience in the insurance industry, loss adjusting company, or HSE department of a chemical/oil and gas...

  • Senior AI Automation Consultant

    2 weeks ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    Job TitleSenior AI Automation ConsultantWe are seeking a hands-on Senior Consultant with a software engineering mindset to design and implement AI-based automation solutions.

  • Senior Business Solutions Consultant

    2 weeks ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    About the Role">We are seeking a highly motivated Senior Consultant to join our team. As a Senior Consultant, you will be responsible for delivering high-quality services to our clients across various industries.

  • Senior Financial Consultant

    2 weeks ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    Job Title: Senior Financial ConsultantWe are seeking an experienced professional to join our team as a Senior Financial Consultant. The ideal candidate will have excellent communication and interpersonal skills, with the ability to build strong relationships with clients.About the Role:In this role, you will be responsible for providing expert advice and...

  • Procurement Manager

    1 week ago

    Karachi, Sindh, Pakistan HR Capital Consultant Full time

    We are seeking an experienced Procurement Manager to lead and optimize procurement operations for one of our pharmaceutical manufacturing client. The ideal candidate will be responsible for sourcing active pharmaceutical ingredients (APIs), excipients, packaging materials, and equipment while ensuring compliance with industry standards, regulatory...

  • Senior Information Technology Consultant

    1 week ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    Job Title:Senior Information Technology Consultant", "Job Description:We are seeking a highly qualified Senior Information Technology Consultant to support the growth of our Technology Risk service in MENA. The ideal candidate will have experience in IT audit, information security, or related fields and possess strong knowledge of ITGC/ITAC, information...

  • Senior Sales Consultant

    2 weeks ago

    Karachi, Sindh, Pakistan Falaknaz Group Full time

    1 week ago Be among the first 25 applicantsFalaknaz Group, established in 1975, is a renowned company in the fields of Construction and Development. The group's mission is to enhance the quality of life for the communities they serve by giving back to society and building trust among consumers, employees, and the community.Role Description:I am seeking...

  • Senior Consultant

    3 weeks ago

    Karachi, Sindh, Pakistan Inbox Business Technologies Full time

    We are seeking a highly experienced Senior Consultant with strong expertise in Information Security Management Systems (ISMS) and IT Governance, Risk, and Compliance (IT GRC). The ideal candidate should have a proven track record of implementing and auditing ISO 27001, developing and designing IT GRC frameworks based on COBIT, NIST, and conducting risk...