Senior Consultant

1 week ago

Karachi, Sindh, Pakistan Inbox Business Technologies Full time

1 month ago Be among the first 25 applicants

We at Inbox Business Technologies, are seeking a Senior Consultant - ITSM with expertise in ISO/IEC 20000 implementation and ITIL framework. The ideal candidate should have 6 to 8 years of proven experience in IT Service Management, including end-to-end implementation of ISO 20000 ITSM, process optimization, audit readiness, and capability maturity assessments. The candidate will lead client engagements, guide junior consultants, and provide strategic advice to improve service delivery and operational excellence.

Job Description:

  • Lead the implementation, assessment, and auditing of ISO 20000-based IT Service Management Systems (ITSMS).
  • Design, implement, and maintain ITSM frameworks aligned with ITIL standards.
  • Conduct service maturity assessments, gap analyses, and process improvements.
  • Develop and refine ITSM policies, procedures, and service management processes (e.g., Incident, Problem, Change, Release, and Service Level Management etc.).
  • Guide organizations in optimizing IT operations, improving service quality, and ensuring regulatory compliance.
  • Provide support for ISO 20000 certification audits, including documentation preparation and addressing non-conformities.
  • Assist in the selection and implementation of ITSM tools (e.g., ServiceNow, Jira, BMC Remedy, Managed Engine, etc.).
  • Provide training and awareness programs to clients on ITSM best practices.

Requirements
  • Master's or Bachelor's degree in Information Technology, Computer Science, or IT-related field.
  • ITIL Expert/Managing Professional, ISO 20000 Lead Implementer / Lead Auditor.
  • 6-8 years of experience in ITSM consulting or related roles.
  • In-depth knowledge of ITIL, ISO 20000, and other relevant frameworks/regulations.
  • Practical experience in ISO 20000 implementation.
  • Familiarity with other IT standards/frameworks such as ISO 27001, COBIT, and NIST, NCA, SAMA would be an added advantage.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Proven ability to manage multiple projects and clients simultaneously.
  • Experience in conducting internal and external audits related to ITSM would be an added advantage.
  • Strong stakeholder engagement, report writing, and project management skills.
Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionConsulting, Information Technology, and Sales
  • IndustriesIT Services and IT Consulting

Referrals increase your chances of interviewing at Inbox Business Technologies by 2x

Get notified about new Senior Consultant jobs in Karāchi, Sindh, Pakistan.

Senior Business Analyst - I (Integrations)

Karachi Division, Sindh, Pakistan 1 month ago

Senior Manager – Global Communications and Engagement

Karachi Division, Sindh, Pakistan 2 days ago

Karachi Division, Sindh, Pakistan 4 days ago

Karachi Division, Sindh, Pakistan 5 hours ago

Senior Manager - Cross Border OperationsSenior Consultant / Assistant Manager - Technology Risk, RapidOracle CC&B Senior Functional Consultant

Karachi Division, Sindh, Pakistan 1 year ago

Karachi Division, Sindh, Pakistan 2 days ago

Assistant Manager - Business Tax Advisory - Pakistan

Karachi Division, Sindh, Pakistan 5 months ago

Senior Consultant - Corporate Tax Accounting - Global Compliance & Reporting (GCR) - KarachiAssistant Manager - Business Tax Advisory - PakistanOracle CC&B Senior Functional Consultant

Karachi Division, Sindh, Pakistan 1 year ago

Senior / Principal Technical Consultant – Java or OBDX SpecialistAssistant Manager - Business Tax Advisory - Pakistan

Karachi Division, Sindh, Pakistan 4 months ago

Senior Consultant, AI & Automation Engineering, OA, Rapid innovations, Pakistan

Karachi Division, Sindh, Pakistan 1 month ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Seniors Consultant

    6 days ago

    Karachi, Sindh, Pakistan Alliance for Sustainability and Knowledge (ASK) Full time

    Get AI-powered advice on this job and more exclusive features.We're Hiring – Senior Consultant (Sustainability & HSE Systems)Location: Karachi (with project-based travel as needed)We are seeking a Senior Consultant with 3–5 years of relevant experience in sustainability reporting, GHG emissions accounting, and HSE system development.The ideal candidate...

  • Foreign Educational Consultant

    2 weeks ago

    Karachi, Sindh, Pakistan Times Consultant (Pvt.) Ltd. Full time

    2 weeks ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Times Consultant (Pvt.) Ltd.Company OverviewEstablished in 2004, Times Consultant (Pvt) Ltd., a subsidiary of Times Group Limited, is Pakistan's leading foreign education consultancy. Representing over 500 global...

  • Senior Educational Consultant

    1 day ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    Unlock your potential as a senior educational consultant and make a meaningful impact in the lives of students.About the RoleThis is a full-time, on-site opportunity for a senior educational counselor to provide educational consulting and student counseling services to help students achieve their academic goals.The ideal candidate will possess excellent...

  • Senior Consultant

    2 weeks ago

    Karachi, Sindh, Pakistan Inbox Business Technologies Full time

    We at Inbox Business Technologies are seeking an experienced Senior Consultant - BCM with proven expertise in the implementation of ISO 22301-based Business Continuity Management Systems (BCMS). The ideal candidate will have strong knowledge of business impact analysis (BIA), continuity planning, crisis management, and organizational resilience strategies....

  • Foreign Educational Consultant

    4 weeks ago

    Karachi, Sindh, Pakistan Times Consultant (Pvt.) Ltd. Full time

    2 days ago Be among the first 25 applicantsDirect message the job poster from Times Consultant (Pvt.) Ltd.Established in 2004, Times Consultant is a premier study abroad consultancy with 36 global offices, proudly operating the world's largest course search platform, www.TimesCourseFinder.com. Representing over 800 international universities and backed by a...

  • Consultant and Senior Consultant

    4 weeks ago

    Karachi, Sindh, Pakistan ACCA Careers Full time

    FAMCO Associates – A member of ECOVIS International – is looking to expand the Local Delivery Team (Karachi Office) for their member's network across the Middle East. If you are passionate about Internal Audit and ready to take your expertise to the next level, we are seeking a Consultant & Senior Consultant in Internal Audit to join our dynamic...

  • Education Consultant Position

    1 day ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    Student Educational ConsultantThis is a full-time on-site role for a Senior Education Consultant located in Lahore. As a Senior Education Consultant, you will be responsible for providing educational consulting services, developing and implementing strategies to improve educational outcomes, and delivering exceptional customer service.

  • Senior Consultant

    2 days ago

    Karachi, Sindh, Pakistan Internetwork Expert Full time

    We at Inbox Business Technologies, are seeking a Senior Consultant – ITSM with expertise in ISO/IEC 20000 implementation and ITIL framework. The ideal candidate should have 6 to 8 years of proven experience in IT Service Management, including end-to-end implementation of ISO 20000 ITSM, process optimization, audit readiness, and capability maturity...

  • ERP Senior Development Consultant

    2 weeks ago

    Karachi, Sindh, Pakistan Sanaullah & Co. Full time

    2 days ago Be among the first 25 applicantsDirect message the job poster from Sanaullah & Co.Key ResponsibilitiesSanaullah & Co., a leading tax, corporate, and financial advisory firm with 15 years of excellence, is expanding into IT solutions with a new venture focused on ERP and business transformation. We are seeking an experienced and forward-thinking...

  • Procurement Manager

    2 weeks ago

    Karachi, Sindh, Pakistan HR Capital Consultant Full time

    We are seeking an experienced Procurement Manager to lead and optimize procurement operations for one of our pharmaceutical manufacturing client. The ideal candidate will be responsible for sourcing active pharmaceutical ingredients (APIs), excipients, packaging materials, and equipment while ensuring compliance with industry standards, regulatory...