Manager Tolling Operations

3 days ago

Hyderabad City Taluka, Pakistan Talent Splendor Full time

Role Description

Overall Purpose:

To oversee the efficient, safe, and compliant day-to-day operations of a Road Toll Operations ensuring optimal revenue collection, customer service, and system performance.

Key Responsibilities:

  • Operational Management: Direct daily toll collection activities, lane availability, traffic flow, and toll plaza maintenance.
  • Revenue Assurance: Oversee cash handling, Electronic Traffic and Toll Management (ETTM) transactions, reconciliation processes, and minimize revenue leakage/fraud.
  • Staff Leadership: Supervise, train, schedule, and evaluate toll operations staff (supervisors, collectors, technicians, customer service).
  • Performance Monitoring: Track key metrics (volume, revenue, violations, lane availability, customer wait times) and implement improvements.
  • Compliance & Safety: Ensure adherence to regulations, policies, safety protocols, and security standards for personnel, facilities, and data.
  • Technology & Systems: Coordinate with IT/vendors on tolling system functionality, maintenance, troubleshooting, and upgrades.
  • Customer Service: Resolve escalated issues, manage violation processing appeals, and ensure positive customer interactions.
  • Vendor & Contractor Management: Oversee maintenance/service contracts for toll equipment, systems, and facilities.
  • Incident Response: Manage operational disruptions (accidents, system outages, severe weather) and coordinate with emergency services.
  • Reporting: Provide regular reports on operations, revenue, performance, and incidents to senior management.
  • Core Focus: Efficiency, Revenue Integrity, Safety, Customer Service, System Reliability.

Qualifications

  • A retired Major from Pakistan Army
  • Proficiency in Performance Analysis and Improvement methodologies
  • Budget Management and Financial Planning skills
  • Strong Leadership, Training, and Team Development skills
  • Excellent communication and interpersonal skills
  • Ability to work on-site in Hyderabad/Mirpur Khass
  • Cvs may also be shared at career@talentsplendor.com

Salary: PKR 200,000 per month + 200 Liters Fuel + Single furnished accomodation and Free Messing

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