Client Services Manager

3 weeks ago


Lahore, Punjab, Pakistan Virtual Dispatch Services Full time

Get AI-powered advice on this job and more exclusive features.

Job Title: Client Relation Manager/ Dispatcher

Location: Lahore, Pakistan

Job Type: Full-Time

Department: Logistics/Operations

Job Summary

We are seeking a highly organized and proactive Truck Dispatcher to manage daily freight and driver schedules, ensuring efficient and timely deliveries. This role plays a key part in the logistics chain, acting as the communication hub between drivers, customers, and internal teams. Success in this position means maintaining high levels of service reliability, driver satisfaction, and route optimization to support the company's operational goals.

Key Responsibilities
  • Coordinate and schedule freight deliveries and pickups, ensuring routes are efficient and cost-effective
  • Monitor real-time driver locations using GPS and dispatch software, and provide support as needed
  • Communicate with drivers regarding schedules, route changes, traffic delays, or weather issues
  • Maintain detailed records of dispatch activities, including delivery times, vehicle issues, and customer interactions
  • Collaborate with warehouse teams, transportation managers, and customers to resolve scheduling or delivery concerns
  • Ensure compliance with DOT regulations and internal safety procedures
  • Use dispatch software to update delivery statuses, assign loads, and generate reports
  • Track driver hours and ensure compliance with Hours of Service (HOS) regulations
  • Serve as a point of contact for customer service inquiries related to shipping and delivery
  • Provide input on process improvements and participate in team strategy meetings
Qualifications
  • Education: Bachelor's
  • Experience: 1–3 years of dispatching experience, preferably in the transportation or freight industry
  • Skills:
  • Strong organizational and time management skills
  • Excellent verbal and written communication skills
  • Proficiency with dispatch or fleet management software (e.g., Samsara)
  • Ability to remain calm under pressure and solve problems quickly
  • Basic understanding of DOT and FMCSA regulations
  • Bilingual abilities are a plus
What Success Looks Like
  • Smooth daily coordination of trucks and drivers with minimal delays
  • High driver and customer satisfaction ratings
  • Accurate documentation and regulatory compliance
  • Efficient communication between internal teams and external partners
  • Proactive issue resolution and adaptability in dynamic environments
Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionBusiness Development and Sales
  • IndustriesTransportation, Logistics, Supply Chain and Storage

Referrals increase your chances of interviewing at Virtual Dispatch Services by 2x

Sign in to set job alerts for "Client Services Manager" roles.Assistant Manager, Quality Assurance - IntlSales Account Manager - Lahore, Pakistan

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Lahore, Punjab, Pakistan National Marketing Services Full time

    We are looking for responsible educated male/female, who can speak English fluently and have good interpersonal, communication & presentation skills. Selected candidate will be required to communicate with clients & customers and will deliver proposals to business enhancement.Job SpecificationExcellent written, verbal and communication skillsStrong...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    We're looking for a talented Sales Specialist who can deliver exceptional client service and drive sales growth. In this role, you'll manage client inquiries, collaborate with internal teams, and optimize the client journey. Your expertise will help us exceed client expectations and meet sales targets.


  • Lahore, Punjab, Pakistan Potato Logics Pvt Full time

    Job Description: Job Title: Client Service ManagerCompany: Potato LogicsLocation: Johar Town, LahorePosition Type: Full-timeExperience Required: Maximum 1 to 2 yearsOverview:Join our client-centric digital agency as a Client Manager. We need a proactive professional to build strong client relationships and ensure successful project...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Salary Range: PKR 100,000 - PKR 150,000 based on experience and qualificationsKey Responsibilities:Manage day-to-day accounting tasks for a portfolio of SME and sole trader clientsPrepare statutory accounts, management accounts, VAT returns, and corporation tax computationsLiaise directly with clients, providing clear, practical, and professional advice on...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Job Description:We are seeking a highly motivated and self-directed Client Servicing Executive to partner with our clients in fusing data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve.


  • Lahore, Punjab, Pakistan beBee Careers Full time

    We are seeking a friendly, highly-skilled client services representative to make our clients feel valued and supported. In this role, your duties include fostering positive client relations, managing inquiries, and promptly directing customer complaints to relevant departments.Your duties will also include obtaining post-sales client feedback. To be...


  • Lahore, Punjab, Pakistan Top Spot Full time

    The Client Servicing Executive is responsible for handling all client inquiries, concerns, and complaints in a professional and timely manner. The ideal candidate will have 1-2 years of experience in a customer service or client relations role, excellent communication and problem-solving skills, and a strong commitment to providing excellent customer...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Social Media Executives play a vital role in bringing clients' visions to life. As a Senior Executive Client Servicing professional, you will be responsible for managing client relationships, coordinating project execution, and delivering exceptional service.Job Summary:Manage client relationships to foster trust and ensure long-term satisfactionCoordinate...


  • Lahore, Punjab, Pakistan Top Ad Full time

    Receptionist / Client Service Manager Top Ad, Pakistan Responsibilities:Front Desk officerMeet the clientsBooking the ordersReceiving phone callsMaking reportsJob SpecificationRequirements:Well-manneredComputer skills, especially in MS OfficeStrong English speaking skillsHonest and competentInformation Technology and Services - Lahore,...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Client Relationship ManagerWe are seeking an experienced professional to manage and develop our client relationships.The successful candidate will be highly skilled in communication and interpersonal relations, with a passion for delivering exceptional client experiences.Main responsibilities:Developing and maintaining strong client relationshipsEnsuring...