Client Services Manager

2 days ago

Lahore, Punjab, Pakistan Virtual Dispatch Services Full time

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Job Title: Client Relation Manager/ Dispatcher

Location: Lahore, Pakistan

Job Type: Full-Time

Department: Logistics/Operations

Job Summary

We are seeking a highly organized and proactive Truck Dispatcher to manage daily freight and driver schedules, ensuring efficient and timely deliveries. This role plays a key part in the logistics chain, acting as the communication hub between drivers, customers, and internal teams. Success in this position means maintaining high levels of service reliability, driver satisfaction, and route optimization to support the company's operational goals.

Key Responsibilities
  • Coordinate and schedule freight deliveries and pickups, ensuring routes are efficient and cost-effective
  • Monitor real-time driver locations using GPS and dispatch software, and provide support as needed
  • Communicate with drivers regarding schedules, route changes, traffic delays, or weather issues
  • Maintain detailed records of dispatch activities, including delivery times, vehicle issues, and customer interactions
  • Collaborate with warehouse teams, transportation managers, and customers to resolve scheduling or delivery concerns
  • Ensure compliance with DOT regulations and internal safety procedures
  • Use dispatch software to update delivery statuses, assign loads, and generate reports
  • Track driver hours and ensure compliance with Hours of Service (HOS) regulations
  • Serve as a point of contact for customer service inquiries related to shipping and delivery
  • Provide input on process improvements and participate in team strategy meetings
Qualifications
  • Education: Bachelor's
  • Experience: 1–3 years of dispatching experience, preferably in the transportation or freight industry
  • Skills:
  • Strong organizational and time management skills
  • Excellent verbal and written communication skills
  • Proficiency with dispatch or fleet management software (e.g., Samsara)
  • Ability to remain calm under pressure and solve problems quickly
  • Basic understanding of DOT and FMCSA regulations
  • Bilingual abilities are a plus
What Success Looks Like
  • Smooth daily coordination of trucks and drivers with minimal delays
  • High driver and customer satisfaction ratings
  • Accurate documentation and regulatory compliance
  • Efficient communication between internal teams and external partners
  • Proactive issue resolution and adaptability in dynamic environments
Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionBusiness Development and Sales
  • IndustriesTransportation, Logistics, Supply Chain and Storage

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