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Client Servicing Executive

4 weeks ago

Lahore, Punjab, Pakistan Top Spot Full time

The Client Servicing Executive is responsible for handling all client inquiries, concerns, and complaints in a professional and timely manner. The ideal candidate will have 1-2 years of experience in a customer service or client relations role, excellent communication and problem-solving skills, and a strong commitment to providing excellent customer service.

Key Responsibilities
  • Respond to client inquiries and complaints via phone, email, and chat
  • Escalate complex issues to the appropriate department or manager
  • Maintain accurate records of all client interactions
  • Work with other departments to resolve client issues
  • Provide regular updates to management on client satisfaction
  • Other duties as assigned
Job Specification
  • 1-2 years of experience in a customer service or client relations role
  • Excellent communication and problem-solving skills
  • Strong commitment to providing excellent customer service
  • Ability to work independently and as part of a team
  • Proficient in Microsoft Office Suite
  • Excellent written and verbal communication skills
  • Ability to work under pressure and meet deadlines

Location: Information Technology and Services - Lahore, Pakistan

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