Client Servicing Executive
2 weeks ago
The Client Servicing Executive is responsible for handling all client inquiries, concerns, and complaints in a professional and timely manner. The ideal candidate will have 1-2 years of experience in a customer service or client relations role, excellent communication and problem-solving skills, and a strong commitment to providing excellent customer service.
Key Responsibilities- Respond to client inquiries and complaints via phone, email, and chat
- Escalate complex issues to the appropriate department or manager
- Maintain accurate records of all client interactions
- Work with other departments to resolve client issues
- Provide regular updates to management on client satisfaction
- Other duties as assigned
- 1-2 years of experience in a customer service or client relations role
- Excellent communication and problem-solving skills
- Strong commitment to providing excellent customer service
- Ability to work independently and as part of a team
- Proficient in Microsoft Office Suite
- Excellent written and verbal communication skills
- Ability to work under pressure and meet deadlines
Location: Information Technology and Services - Lahore, Pakistan
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