Customer Sales Representative

4 weeks ago

Islamabad, Islamabad, Pakistan Rehman Travel Full time

We are looking for passionate customer-oriented agents who will assist our customers locally & internationally in their travel bookings, whether on holiday, visiting friends, or on business trips. Our customers come first, and our main goal is to help them with their inquiries & to win their satisfaction.

You will communicate directly with our customers via phone calls, emails, or chat and assist them with online bookings, sightseeing, memberships, and support them in case of any modifications to their bookings. You will provide them with answers, support, and solutions while committing to ensure an extraordinary customer experience.

Provides the highest quality customer experience and exceeds expectations of all internal and external customers by handling all questions, complaints, and inquiries with the highest degree of courtesy and professionalism.

Research, analyze, and resolve customer (internal and external) issues in an accurate and timely manner by using appropriate tools and resources to assess situations and create resolutions, while maintaining ownership of the issue.

Assists customers by handling questions, complaints, and inquiries via inbound calls, e-mail messages & social media interactions.

Creatively solves customer issues and provides resolutions to the customer's satisfaction. Escalates issues as needed in the fastest manner.

Detailed documentation of customer incidents and resolutions in case records, emails, etc., in a proficient, accurate, and timely manner.

Follow up on customer cases and escalations to management, other departments, customers, etc., and post resolutions to case records.

Creates email response letters to customers as needed.

  • Perform upselling & sales tasks.
  • Achieve phone management metrics as determined for Contact Center Representatives.
  • Establish and maintain positive working relationships with peers, management, corporate, coworkers, and partners.
  • Manage resources to ensure established service levels are achieved at all times.
  • Must maintain confidentiality.
  • Team player within the department, company, and network.
  • While operating in the service area, must have the ability to periodically remain after shift ends & shift-based.
  • Other duties assigned as needed.
Job Specification
  • Good Communication Skills
  • Travel Skills
  • Travel Knowledge

Strong organizational skills with the ability to effectively manage competing priorities.

Strong technical skills and computer knowledge, including all Microsoft Office proficiency with website and functionality (other software).

Thorough and complete knowledge of travel industry procedures, policies, and applications.

Ability to identify business inconsistencies and to effectively multi-task and follow through in a timely manner.

Ability to adapt well to change with strong attention to detail & creative problem-solving skills.

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