Call Center Agent

7 days ago


Faisalabad City Tehsil, Pakistan Farnek Service Ltd Full time

Job Description: Call Center Agent Online/Remote Job for Fresh Graduates in Farnek Service Ltd Faisalabad

Responsibilities:
  1. Handle inbound and outbound calls professionally and efficiently
  2. Provide excellent customer service and resolve complaints
  3. Maintain records of customer interactions, transactions, comments, and complaints
  4. Follow communication scripts and policies when handling different topics
  5. Identify and escalate priority issues to the appropriate channels
  6. Keep updated on company products, services, and policies
Job Specification
  1. Excellent verbal and written communication skills in English and Urdu
  2. Strong problem-solving, listening, and interpersonal skills
  3. Ability to handle high-pressure situations and remain calm
  4. Good computer skills and knowledge of relevant software programs
  5. Customer-centric mindset and the ability to empathize
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