Call Center Representative

4 weeks ago

Peshawar City Tehsil, Pakistan MCAS Software House Full time
Call Center Representative (Social Media)
  • Query receiving from all mediums i.e., UAN and Social Media and provide accurate, professional and satisfactory responses to their queries and concerns.
  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
  • Generation of Query through CRM.
  • Generation of warranty claims, if arises.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Making sales and mature queries from those customers who are just calling for the information only.
  • After the end of the call, CCRs are responsible for recording details in MS-Excel based call log sheet.
  • CCRs are responsible to be well aware of those services rates which are fixed, along with the other charges applicable. Upon inquired by the customer, CCR should be informing the rates accurately within no time. The preliminary technical knowledge of the services should also be handy.
Job Specification
  • Friendly and pleasant manner
  • Typing and word processing skills
  • Able to maintain customer confidentiality
  • Able to react effectively and calmly in emergencies
  • Strong time management and decision-making skills
  • Adaptability and accountability.
  • Fluency in multiple languages may be desired.
Information Technology and Services - Peshawar, Pakistan
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