Manager Center Operations

3 weeks ago

Hyderabad City Taluka, Pakistan HSBC Full time

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager Center Operations.

In this role, you will:

  1. Daily BAU:
    1. Process: Robust process documentation and ensuring the processes are implemented with full rigour without exception. Evaluate options to improvise, streamline the process to enhance user experience, reduce cost and drive automation and continuous improvement. Demonstrate process improvement on a month-on-month basis as part of process maturity.
    2. Stakeholder management: Drive strong stakeholder management with local Hyderabad leaders and wider Hyderabad teams and associates by providing solutions and resolving issues in a timely manner.
    3. Governance: Implement robust governance and control for all centre ops processes and ensure robust reporting is available in a transparent manner to all stakeholders.
    4. Managing transport operation: Managing transport operation for employees in Hyderabad.
    5. Restacking and Capacity Plan Monitoring:
    6. Customs, STPI & SEZ related Activities:
  2. Employee Engagement and CSR:
    1. Driving the Employee Engagement agenda for the Centre.
    2. Drive the CSR initiatives and volunteering for the Centre.
    3. Foster the culture of collaboration and cohesiveness in driving the initiatives.
  3. Compliance:
    1. Financials: Ensure governance and control of spend at site level and oversight of spend for various centre ops activities and wider activities supporting GB/GF i.e. employee engagement, CSR etc.
    2. Audit: Review deliverables of team and ensure it fulfils the needs for any internal audit and compliance requirements and proactively work towards fixing any process gaps to mitigate any potential red flags.
    3. CLRA: Ensure CLRA for the site is completed in time.
    4. Ensure all statutory licences and certificates are obtained and deployed in time.
    5. Ensure health and safety drills in coordination with corporate services team.
  4. General Administration & Vendor Staff Management:
    1. Support CRE for premises contract renewals and new contract executions.
    2. Liaison with CRE for facility related activities.
    3. Management of Company owned car drivers, Office boys and Valet drivers.
    4. Maintain a positive attitude within the Team.
    5. Ability to take initiative and work in a high-volume proactive deadline-oriented environment.
    6. Focus on Commitment, Responsibility, and Growth Orientation.
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