Quality Assurance Specialist
5 days ago
Job Description – Quality Assurance Specialist
The Role: Quality Assurance Specialist – Call Center
Location: Rawalpindi, Pakistan
The Team: Spantronics work with multiple USA based clients in the field of Insurance, home improvement and renewal energy. We are a fast-growing organization and expanding our call center sales and support team. You will become a part of a multinational culture having a presence in Pakistan, Philippines, and United States.
Responsibilities:
- Review quality of work performed by agents through live monitoring and use of call recording system and applications.
- Identifies training needs for sales team and communicate to training department as needed.
- Provides feedback to call center team leaders and managers.
- Work closely with the QA Manager to anticipate training needs assessments, client requirements, and commencement of the plans without a fail.
- Track the performance of employees to identify trends and make sure they meet sales and performance goals.
- Make sure call center employees provide complete and accurate information to callers.
- Provide feedback to telemarketers by monitoring calls; conducting daily and weekly help sessions.
- Directing quality initiatives by requiring adherence to quality assurance policies and procedures by developing new models and implementing changes.
What We're Looking For:
- Effective listening and problem-solving skills
- Excellent communication and presentation skills
- Prior experience in Outbound Call Center is required.
- Proven ability to manage multiple responsibilities with a high attention to detail and professionalism
- Excellent proficiency in MS-Excel (Stats/Graphs/VLOOKUP)
- Excellent verbal, written, and interpersonal communication skills.
- Exceptional listening and analytical skills
Work Hours: This is a permanent night shift position (7pm to 4am)
#J-18808-Ljbffr-
Quality Assurance Specialist
5 days ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeQuality Assurance SpecialistWe are seeking a diligent and detail-oriented Quality Assurance Specialist to play a critical role in ensuring high-quality performance across multiple channels.
-
Quality Assurance Specialist
1 week ago
Islamabad, Islamabad, Pakistan Allainet Private Limited Full timeQuality Assurance Specialist Allainet Private Limited, Pakistan We have an immediate opportunity for a Quality Assurance Specialist with extensive experience in support of the full software development to release lifecycle. Excellent background in quality assurance and business analysis is imperative.The purpose of this position is to provide advanced level...
-
Software Quality Assurance Specialist
1 week ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeSoftware Quality Assurance SpecialistWe are seeking a highly skilled Software Quality Assurance (SQA) Specialist to join our team. If you have a passion for ensuring the quality of software applications, we would love to hear from you.
-
Software Quality Assurance Specialist
1 week ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeSenior Quality Assurance Automation SpecialistOur company seeks a seasoned automation specialist to join our team and drive excellence in software quality assurance. As a Senior Quality Assurance Automation Specialist, you will lead the development and maintenance of an automated testing framework.Your responsibilities will include:Test data and test...
-
Analytical Quality Assurance Specialist
1 week ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeQuality Assurance Specialist Job DescriptionAs a Quality Assurance Specialist, you will be responsible for ensuring the quality of our products. Your key duties will include:Testing and inspection of in-process control, finished goods, and related documents.Documenting and maintaining accurate records of equipment and laboratory operations.What We're Looking...
-
Project Quality Assurance Specialist
5 days ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeJob Title: Project Quality Assurance SpecialistAbout the Role:We are seeking an experienced Project Quality Assurance Specialist to join our team. As a Project Quality Assurance Specialist, you will be responsible for ensuring that all projects meet the highest quality standards.Duties and Responsibilities:Overall project quality control and management for...
-
Quality Assurance Professional
1 week ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeSoftware Quality Assurance Specialist Job SummaryWe are looking for a detail-oriented and organized individual to fill the role of Software Quality Assurance Specialist. This position is responsible for ensuring the quality of our software products through thorough testing and evaluation. The ideal candidate will have experience in software testing and...
-
Senior Quality Assurance Expert
23 hours ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeQuality Assurance SpecialistWe are seeking a Quality Assurance Specialist to provide advanced level quality assurance for various web-based projects and processes. This role will involve ensuring the highest standards of quality, providing business analysis support, and working with cross-functional teams in an innovative and fast-paced environment.
-
Quality Assurance Expert
1 week ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeQuality Assurance ExpertiseWe are looking for an experienced Quality Assurance Specialist to join our team. The ideal candidate will have a strong background in quality assurance, including proven work experience in a similar role.Key qualifications include a working knowledge of quality assurance tools, methods, and concepts, as well as solid knowledge of...
-
Quality Assurance Specialist
4 days ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeSoftware Quality Assurance SpecialistWe are looking for a highly skilled Software Quality Assurance Specialist to ensure the quality and reliability of our software products. In this role, you will be responsible for creating and executing test plans, test cases, and test scripts. You will also use MS Excel or Google Sheets to document each step taken to...
