Executive Field/Customer Ops Rural Gujrat

6 days ago


Gujrat, Punjab, Pakistan PTCLal Full time
Executive Field/Customer Ops Rural Gujrat

PTCL Group, recognized as an award-winning Best Place to Work in the Telecom and Technology sector in Pakistan, is committed to innovation and excellence in delivering integrated ICT and Cellular Network services.

We foster an inclusive and diverse culture that values every individual, regardless of gender, background, religion, or disability.

Our Vision & Values:

  • Be Resilient
  • Think Big
  • Win Every Battle
  • Value Success

Role Responsibilities:

  1. Manage O&M of Switching, OFAN Access Network, and Network Elements from vendors like Huawei, ZTE, Nokia, including MSAGs, OLTS, MSAN, NGN.
  2. Collaborate with Transmission, BO, Network Deployment, NOC teams, CRM, SDN, IMS, C5 NGN, IP Core, Fiber Ops, and Power Plant to resolve issues like commissioning, fault troubleshooting, and integration.
  3. Conduct fault analysis and rectification in coordination with internal and vendor resources.
  4. Oversee O&M of OFAN network and guide field staff on fault rectifications.
  5. Perform regular health checks of the OFAN network.
  6. Manage inventory and interface tools.
  7. Implement store policies and improve warehouse operations.
  8. Supervise facilities provided to corporate clients to enhance revenue.

Qualifications & Skills:

  • B.E./B.S./BSc. in Electrical, Power, or Telecom Engineering.
  • Understanding of fixed line telecom services from deployment to post-sales.

Technical Skills:

  • Knowledge of DWDM, MPLS TP, IP technologies.
  • FTTH/GPON Network Design and Deployment.
  • Rehabilitation and Technical Planning.
  • Quality and Complaint Management.

PTCL Group offers family-centric policies, including 6-month maternity leave, 30-day paternity leave, and a hybrid work model, supporting a balanced career.

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