Integration / Solutions Engineer

Our Mission
Reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets.

The Team
Founded by Harvard grads / 3rd-time founders --- also founded Segovia (successful exit) and GiveDirectly (>300M revenue, fastest-growing NGO).
Top performers from top and varied organizations (e.g., Bain, Bolt, Google, McKinsey, SafeBoda, Uber, Zipline) --- we like moving fast, and we hire people that do as well.
Driven by mission, guided by values (see below) – in deed, not just word.
Team as global as the mission, >30 languages from 25 countries.

About Us
Taptap Send is backed by top VCs (Spark, Canaan, Reid Hoffman, Breyer Capital, etc.), rapidly growing and a great place for those looking for both impact and a fast-paced tech startup environment. Read more about the journey in Reid Hoffman's words or TechCrunch article.

Launched in 2019, Taptap is tapping into a transformative shift in global finance: from banks to phones. This has affected wealthier countries as well, but it has been a revolution for the emerging markets where the overwhelming majority of the population had been unable to access digital finance previously. Taptap Send allows immigrants to send money home instantly and with no fee*, saving money in the process. Our mission is to reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets.

*We charge fees for transfers on fixed exchange rate corridors (e.g., XOF, XAF).

The Role

We are looking for an Integration / Solutions Engineer to join our growing engineering team, and build out our backend third-party integration systems as we scale. You will work closely with Product, Engineering, Operations, Customer Support, Growth, and other functions to test, analyze, document, and plan integrations with partners across the world.

Your role includes developing integrations with Banks, Mobile Wallet providers, and other partners. You will work closely with those partners in testing & analyzing their APIs, using tools like Postman or writing simple scripts. While some technical expertise is required, the main skills for success in this job are organizational & time-management skills and proactive communication.

You will have plenty of opportunities to grow and improve your skills, in whatever career path you choose.

Responsibilities

• Test 3rd party APIs using Postman or similar tool
• Analyze 3rd party API documentation
• Identify inconsistencies, problems or ambiguities in the API behavior
• Communicate with partners to troubleshoot issues
• Communicate technical updates to internal stakeholders in a timely fashion
• Monitor existing API integrations for problems - analyze logs, build dashboards, check queues, etc.
• Help with planning & prioritizing

Requirements

• 5+ years working experience in a professional environment
• Strong communication skills
• Strong ability to manage conflicting priorities, setting expectations with stakeholders
• Experience with Postman
• Experience with testing or using REST & SOAP APIs
• Strong understanding of JSON & XML
• Excellent verbal and written English
• Excellent time management skills and desire to work across time zones

Nice to haves

• Experience with Python or any other scripting language
• Experience with Datadog / Seq / Scalyr or other log analysis tool

To apply for this job, you need to complete:

https://docs.google.com/document/d/1v2H845D_W_kfuhGLpJQY8sOb3V0A5DXMLnMEkVsUKqE/edit?usp=sharing

IMPORTANT: You will be rejected immediately if you did not complete the task correctly

Impact first

Team next

Accept reality

Propose solutions

Win with grit

Be proactively candid, with yourself and others

Love the particular

Own it

Create positive energy

Maybe, even have fun

Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are based on qualifications, experience, and business need. We strongly encourage applications from underrepresented communities to apply.

If you require reasonable adjustments during the recruitment process, please let us know. Any information you provide will only be used to accommodate your requirements.

Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.